Snapchat is particularly popular with young people. How can the app be used as a marketing tool?Only on the market since September 2011, Snapchat is increasingly developing into a real competitor for Facebook, Twitter and the like. The app became known for its ability to edit and send images and videos that disappear again after a maximum of ten seconds, and Snapchat's user numbers are growing unstoppably. According to a recently published report by the financial service Bloomberg, the app now has 150 million daily users. In Switzerland, 59% of 14 to 19-year-olds already used Snapchat in 2015 - and the trend is rising (source: Media Use Index 2015). No wonder that more and more companies in Switzerland are considering using Snapchat as a marketing tool. Swissmilk, for example, used Snapchat for a campaign for Milk Day.
Increasing importance for social media marketingWhat significance does the instant messaging service really have for marketing? At the
MK Opinion poll 34.4 percent of respondents rated its importance as "low", 32.8 percent as "medium" and 15.6 percent as "high". For 14.1 percent, Snapchat is insignificant and only 3.1 percent rate it as "very important".Stephanie Wörmann, Head of Social Media at Goldbach Interactive, emphasizes the increasing importance of Snapchat for social media marketing. "Young people are all about entertainment. Information is consumed in bites and on the go." Generation Z interacts very differently to Generation X or Y and Snapchat makes this possible. Goldbach Interactive has opened a Snapchat account for McDonald's Switzerland, for example. "Within 30 hours, we already had over 2,000 followers," says Wörmann. "We have never gained followers so quickly on any other platform for customers - and the growth is continuing."
Particularly suitable for branding measuresBut what marketing purposes can the instant messaging service actually be used for? "Snapchat is suitable for branding measures, especially for positioning yourself with the young target group," says Wörmann. "The app offers the opportunity to give the brand a personality, far removed from stiff company profiles." Brands become directly approachable via Snapchat and enable communication at eye level. "Creative campaigns that use the functions of Snapchat in a playful way can be very efficient". According to Wörmann, the option to create your own filters is the most exciting for brands. These enable interaction with the brand and ensure distribution among users. Global brands have already made their first attempts in this area, and in other countries Snapchat already offers advertising placements in addition to the option of creating your own content. "However, Snapchat's advertising options are currently quite expensive in comparison and not available for Switzerland," Wörmann points out.
A rethink is needed for Snapchat marketingAnother problem: Snapchat is not yet as mature for marketing purposes as Facebook or Instagram, for example. There are no detailed analytics, for example on fan growth or reach, but only rudimentary data that has to be added up by hand. "In general, handling and content management is more difficult, as everything has to be done on a cell phone," explains Wörmann. "There are not yet any third-party platforms for dialog management." To remain authentic, the content also has to be "snapped" more or less ad hoc and not pre-produced in professional graphics long in advance.Wörmann believes that Snapchat marketing needs a rethink: "Lengthy approval processes were already outdated for Facebook, Twitter and the like. With Snapchat, management needs to increase trust in the community managers once again and give them a free hand." To make matters worse, many marketing managers do not understand Snapchat."