Thesis 1: Online vs. offline is history
Social distancing has, if not finally dissolved the boundary between offline and online, then drawn it anew. Five weeks after the start of the crisis, a huge proportion of our lives now take place online - dinners with extended family, game nights with friends, business meetings, museum visits. And even companies present their new products in an online event or offer online workshops.
"Even though we all long to finally hug our family and friends again, the past few weeks have shown that entire areas of life can be moved online at a speed that was previously considered impossible," said Birte Schnellen, Managing Director Grayling Switzerland. "Companies and organizations that quickly establish or expand their online presence and, most importantly, provide valuable content, create new relationships, new services and perhaps even new sales opportunities in the long run."
Thesis 2: Better together - better together
While there is nothing fundamentally positive about the pandemic, many of us are drawing inspiration and strength from the many collaborative initiatives that have sprung up locally or nationally in recent weeks. In times of isolation, people and companies alike are finding completely new and sometimes unexpected ways to stand up for each other and support others. And from the point of view of brand communication, companies that rely on - sometimes surprising - cooperative ventures are on the right track. Who would have expected, for example, just a few weeks ago that Apple and Google would be working on a joint interface for Corona contact tracing apps?
Thesis 3: The (intermediate) human moves to the center
The longer the pandemic lasts and the longer social distancing shapes everyday life, the more we look for interpersonal contact and connection - and for communication that focuses on people. Obviously unfair and overly profit-oriented actions cause direct critical backlash, especially when this behavior comes from internationally active corporations.
"Consumers are currently very sensitive to the actions and communication of companies. Now is the time for companies and brands to demonstrate their 'humanity'. On the one hand, we mean responsibility towards employees and society. On the other hand, it also means perceiving communication as a management task," says Schnellen.
Thesis 4: Free riders undesirable
In recent weeks, countless companies have made the pandemic an issue in various ways. The benefit of the messages hasn't always been apparent. Now, as oversaturation with Covid 19-related content sets in for many, it's more important than ever for brands to remember that you don't always have to have something to say about everything.
"Especially in times of crisis, 'Don't sell,' " emphasizes Birte Schnellen. "Limit communication to topics that are central to your brand's identity. And try to offer your consumers, your community and especially your employees real added value with meaning."
Thesis 5: Ready for a new world order
None of us knows what our world will look like after Covid-19, how the economy, the social or the education system, how our society will have changed. One thing is certain: the world will be a different place. Just knowing that everything - really everything - can change unpredictably and at breakneck speed brings with it new thinking.
Companies have discovered the rapid pace at which they can restructure logistics and supply chains. Organizations have learned to communicate content through new channels. All of this has potential for a lasting break with previous practices and processes. At the same time, we are seeing that familiar institutions that we have long considered sacrosanct are not. Even if it is still too early for concrete examples, those companies and organizations will emerge from the crisis as winners that change together with the world and do not remain stuck in old patterns.
"We've always done it that way. Or: We've never done that before. I am convinced that these phrases will have had their day for a while after the Corona crisis. Now is the time to think big and bold and remain confident. Let's not get caught up in 'it's always been this way' because it's already different now," concludes Birte Schnellen.