A guest article by Marco Senftleben, Director, Sales Engineering, DACH Sizmek
Just recently, another major brand - this time confectionery giant Mars - stopped displaying its advertising content on YouTube. Mars made the decision after the company discovered that its ads were being placed next to content related to acts of violence in London. At this point, it should be mentioned in passing that Mars' advertising budget for the YouTube channel alone is estimated at 5.7 million euros. Mars' decision therefore hits the video platform hard. Especially because the negative headlines are likely to alert other brands to the environment in which their ads are played out.
Even if Mars' swift action has avoided long-term damage to the brand's reputation for the time being, the incident demonstrates how difficult it is for companies in the digital advertising landscape today to ensure that their advertising content appears in a qualitatively appropriate environment. One of the reasons for this is highlighted by a recent study by Sizmek, in which 62% of the more than 500 decision-makers from the advertising industry surveyed confirmed that they believe the media landscape has become too complex. If an international brand like Mars has no guarantee that its advertising will be played out in a brand-safe advertising environment despite its considerable budget and extensive resources, how can other companies be sure that their ads will not be placed next to offensive or extremist content? Unsurprisingly, the study found that 85% of marketers place a high priority on improving brand safety. Playing out advertising content in a safe environment is therefore a concern for companies of all types and sizes.
The battle between brand safety and campaign effectiveness
Although an exemplary 61 percent of marketers stated that they already use third-party brand safety solutions, many of them are still unable to prevent their advertising messages from being displayed alongside inappropriate content. Furthermore, four out of ten advertisers are certain that their ads have already been displayed in inappropriate environments, despite the fact that it is still very difficult to definitively determine whether an ad has appeared on a website that is harmful to the brand.
Essentially, the biggest obstacle to brand safety is the concessions that marketers often have to make in terms of campaign effectiveness. While the ever-increasing volume of media spend (particularly in digital) has helped to diversify and innovate the advertising landscape, campaign results and conversions are often still heavily impacted by brand safety solutions. In fact, 64% of marketers said that their efforts to only serve advertising content in brand-safe environments negatively impacted the efficiency and effectiveness of their online campaigns. So what can marketing decision-makers do to ensure that they no longer have to compromise between advertising effectiveness and brand safety?
AI as a protective shield for brand safety
The fundamental problem in this debate is that marketing managers are unable to consistently understand the environment and context in which their ads are displayed. Artificial intelligence can be the missing piece of the puzzle here to make the display of advertising more transparent and ensure brand safety. By analyzing the content and context of a website and identifying advertising environments that pose a reputational risk to the brand, AI is a core component of an effective brand safety solution.
Alongside the increase in investment in digital advertising and programmatic, the use of artificially intelligent technologies is also becoming increasingly diverse and relevant. AI is moving noticeably - also in the eyes of the general public - away from the "black box" that makes decisions that are incomprehensible to humans and towards a trusted advisor that can provide information and analysis on where and why to book certain ads. In an age of almost infinite amounts of data in marketing, the real-time factor is just one of the key reasons why marketers should rely on the support of AI.
In the study, 84% of marketing managers stated that they hoped to achieve better results in the area of brand safety solutions in the coming year. In order to realistically achieve this goal and prevent their company from making the next negative headlines, I can only recommend that these 84 percent consult AI.
Picture: Depositphotos