Today, several companies offer apps for voice assistants. According to an overview compiled by HWZ and Voice Meetup Switzerland, Swiss flights can be booked by voice input, for example, or the "Bring!" shopping list can be used.
However, the corresponding devices are still sparse in Switzerland: according to a study by the University of Lucerne and the Farner agency, just 1 percent of Swiss people were using so-called smart speakers in the fall of 2018, and 13 percent planned to do so in the next twelve months.
Nevertheless, the media companies in particular are already leading the way with their own offerings: AZ Medien, Radio Energy, Tamedia, Swiss radio and television SRF, and RTS in French-speaking Switzerland, for example, are making selected news broadcasts accessible via voice command.
"We want to be at the forefront of these new interfaces, even if the use of voice assistants is not yet widespread in Switzerland," says Xavier Zeppetella, Innovation Project Manager at RTS, in an interview with news agency AWP.
Smaller markets in Europe
Unsurprisingly, the U.S. is already much further ahead in this area, says Frédéric Feytons, head of technology at Tapptic, the company that helped develop the voice-controlled RTS applications. American households contain 42 percent of the roughly 200 million smart speakers in circulation worldwide, he said. The advantage of the market for English-speaking consumers is obvious: it is huge.
Europe, on the other hand, is struggling with the challenge of making speech recognition as good for the many languages spoken here as it is for English. American vendors would determine which language to support next based on market size.
The technology is not yet fully developed, says RTS project manager Zeppetella. For example, the Swiss German dialects are not taken into account. "The market is developing at two different speeds." For example, the pace in France and the U.K. is rapid, while in this country the market is not advancing, the RTS project manager says. Radio France, for example, has doubled the number of its listeners via voice assistants within a year.
Given the proximity to Google and its speech recognition research center, however, the Swiss market is unlikely to be left out for long, Zeppetella believes. "I am sure that a solution in Swiss German will also come out." When asked by AWP, however, Google kept mum on the matter. A spokesperson simply said that there was nothing to announce at the moment.
Access hurdles still high
With Google and Amazon, the voice assistant market is dominated by two US giants that can dictate the rules. For example, they determine how easily users can use content. Right now, RTS users would have to utter a specific phrase such as "Parler à RTS Info" to gain access, Zeppetella said. Without that phrase, Google Home and Alexa would spit out their own search results - explaining the weak use of RTS via those devices.
In contrast, the British BBC and Radio France, for example, have negotiated with Amazon and Google to deliver their own news by default for certain keywords, Zeppetella said. He expressed confidence, however, that RTS could also soon make a move here. The tech companies are open to such talks and want to offer users the best content in each case, he said.
RTS is not short of ideas for offering such attractive content. "In a first phase, we mainly wanted to offer access to our content. This will be followed by a phase in which we want to tailor the content specifically for such platforms." In a third phase, the focus will be on interactivity.
Strong growth expected
Tapptic expects strong growth in demand for voice-activated applications within one to two years, driven by various media such as radio, television, but also other sectors such as call centers looking to optimize their operations.
Voice assistants are particularly interesting for very short interactions. "In these microinteractions of just a few seconds, speech unleashes its full power: accessing the service is then faster than with other interfaces," says Feytons. If smart speakers catch on in the U.S., Europe could then follow suit: "Publishers are waiting for success on the other side of the Atlantic before they really invest here." (SDA)