Some 630 executives from ten different countries in North America, Europe, Latin America and Asia Pacific, including emerging markets, were surveyed. As part of the Study CEOs were classified as "social" or "unsocial" depending on their activity on social networks.
Good reasons for social media-active CEOs
80 percent, and thus most of the executives surveyed who work in a company with a "social CEO," see the benefit of activity in social networks in "sharing company news and information." Other benefits seen include "improving corporate reputation" (78 percent), "introducing innovations" (76 percent), "humanizing the company," "improving employee communications," "establishing relationships with media" (75 percent) and "positively impacting company results" (70 percent). Respondents associate a variety of successes with "social CEOs," such as a more positive corporate reputation, better company results and increased employee motivation. The results of the study once again illustrate that social media is becoming a crucial communication tool for leaders.
According to the study, there are several reasons why managers are in favor of a CEO who is active in social networks: Both they themselves and the employees are already active in social networks. According to the respondents, a "social CEO" creates positive impressions among employees and is rated as a better leader than an "unsocial CEO." "CEOs are expected to be the main provider of content for their company. Social media is an effective and engaging communication tool to convey information. Respondents associate social media presence with leadership," said Leslie Gaines-Ross, chief reputation strategist at Weber Shandwick.
"Unsocial" does not mean "anti-social" - other digital channels also possible
However, a personal Facebook profile, a Twitter account or a YouTube channel are not necessarily the right tool for every CEO. The study found that many CEOs who are not active on social media communicate with their employees through a corporate intranet (50 percent) and gain exposure through other avenues such as the corporate website (62 percent). "CEOs need to strategically select appropriate digital tools to create value for their company - this can range from the intranet to the corporate website to personal social networks or image and video sharing platforms" comments Chris Perry, Global President of Weber Shandwick's Digital Practice.
Resistance to "CEO Sociability" starts with CEOs
The study also shows that there is no particularly prominent reason for CEOs' non-participation in social media activities. These can be quite different: For example, social media activity by the CEO is unusual for the region or industry, the CEO does not recognize a return on investment, there is no demand, or social media activity is considered too risky. In general, interviewees' perceptions indicate that resistance to social media activity begins at the top management level. At the same time, interviewees anticipate a 50 percent growth in the use of social media by CEOs. The challenge for communications professionals, then, is to address and overcome social media barriers for CEOs.
Both industry differences and regional differences emerge when evaluating CEO activity on social networks:
- Executives within the finance and business industries expect the highest increase in "CEO Sociability" over the next five years.
- Executives who see a "social CEO" primarily as a reputational gain for their company come from growth markets in the Asia-Pacific region.
- CEO Sociability" has the greatest positive impact on companies in countries in Asia and Latin America.
Seven habits of particularly social media-active CEOs
As part of the study "The Social CEO: Executives Tell All," Weber Shandwick also analyzed the behavior of exceptionally active "social CEOs" who participate in social media at least once a week and compiled it into a guide with "Seven Habits of Exceptionally Social-Media-Active CEOs."
1. particularly social-media-active CEOs use a more far-reaching set of social tools. Their use goes beyond the occasional post via Twitter or microblog. First-class sociability requires a strategically designed plan to drive corporate content across multiple communication channels.
2. social media-active CEOs in particular have a blog. These CEOs recognize the value of in-depth content creation as a way to put personal perspectives in context and give them meaning and depth.
3. social media-active CEOs in particular use the corporate website. These executives recognize that the corporate website remains a "digital ground zero" for information seekers, providing a platform for content in a variety of formats.
4. particularly social-media-active CEOs are their own authors. These CEOs are so-called "DIYers" (Do It Yourself). Their frequent posts influence their determination to write everything themselves, although they are very likely to take input from their marketing and communications professionals.
5. social media-active CEOs in particular are looking ahead. These CEOs intuitively understand that technology and social media are the future of content distribution, and they want to be part of the communications revolution.
6. social-media-active CEOs are particularly spontaneous, but not too informal. Adapted to the social media world, CEOs retain the formality of an office, but let their stakeholders know that they can react quickly and seize opportunities.
7. social-media-active CEOs in particular appeal to a wide range of external stakeholders. These CEOs recognize the value of social media activity and use it to reach a broad range of stakeholders. (OTD/SDA)
A report on the results of the study and a corresponding information graphic are available at the following link: Webershandwick.com