Last but not least: crocodile tears in Täschligate
A crocodile bag is making its way around the world. Considering it’s one person’s word against another’s, Switzerland Tourism actually pulled out all the stops in a desperate attempt to repair its image.
At least the 2013 summer slump was plugged shortly before the end - with a silly story: Ms. Winfrey, animal rights activist of the year 2008, wanted to buy an expensive bag in Zurich for which the skin of three crocodiles was pulled over their ears while they were still alive (Tagesanzeiger.ch/Newsnet reports). The item (the bag, not the woman) was so expensive that the saleswoman didn't really trust her (the woman, not the bag) to buy it. Winfrey claims - and was immediately confronted with racism.
The media response was huge - and the culprit was found immediately: The saleswoman. In anticipatory obedience, Switzerland Tourism tweeted its frustration with a clear statement of guilt: "We are fuming with rage - this person was completely wrong. We apologize for what happened to Oprah." Yikes?

Of course, no one had the idea of a rebuttal - after all, they were dealing with the all-powerful talk show host Oprah Winfrey. Although boutique owner Trudi Götz awkwardly asserted on all channels from the very first minute that her employee was not guilty of anything and had stumbled across a communicative misunderstanding.
The Sunday View finally managed to question the perpetrator of the "Täschligate" directly. We had imagined her to be somewhat different - a nasty, venom-spewing bitch who treats her fellow human beings in a patronizing manner and whose arrogance cannot be surpassed. Instead, she turned out to be an intimidated woman on the ground who hasn't been able to sleep for days and is completely overwhelmed by the current situation ("It's horror what's happening"). And her credible account has relatively little to do with the shitstorm story that is currently doing the rounds in the world press. She describes Winfrey's version as false and "absurd".
She must know, after all she is the only witness apart from the billionaire. The marketing organization Switzerland Tourism, which was seething with rage, could not have known, as it clarified the question of guilt with the kippered tweet before any clarifications had even been made. No matter who is right: It's statement against statement and the presumption of innocence applies. Once Switzerland Tourism has calmed down a bit and wiped off the froth, another apology could well be considered - the saleswoman, who is afraid of being accosted on the street, would probably be pleased. And you've already practiced kneeling.
Or you can think about what you can conclude from the hundreds of reader comments complaining about being served unfriendly, condescendingly or not at all in Swiss stores. A little extra tuition in hospitality and cordiality would certainly do Switzerland no harm in the tourism competition with Austria.
Thomas Häusermann
Image: Keystone













