Almost a third of Swiss online shoppers have used a smartphone for online shopping in the last twelve months. The Swiss prefer to make mobile purchases via apps and particularly appreciate the convenience of paying by smartphone. However, smartphones, tablets and the like are not only used for the purchase process itself: smartphone users often search for product information or read testimonials from other shoppers before actually making a purchase. These are the results of a survey commissioned by Paypal and conducted by the market research company Ipsos*. 17,500 people in 22 countries were asked how they use mobile shopping services, what obstacles they see and what opportunities lie in m-commerce.
Online shopping via app is clearly ahead
Shoppers can go on their mobile shopping spree via app or mobile browser. As the survey shows, they clearly prefer apps: 56% of Swiss smartphone shoppers have shopped via apps in the last twelve months, while 52% have chosen to shop via a browser. Consumers who have tried both types of mobile shopping clearly prefer shopping via apps: For 47 percent, apps are the more popular way, with only 19 percent preferring to shop via a mobile browser. This reflects an international trend among Swiss smartphone shoppers: worldwide**, 47% of smartphone users who have shopped using both an app and a browser prefer shopping via apps, while only 27% prefer shopping via a mobile browser.
Payment, for example, is seen as an advantage when shopping online via an app. 28% of Swiss smartphone or tablet owners stated that they find paying via apps particularly convenient. 22 percent appreciate the speed of paying via app. The independence from a wallet (15 percent), how easy it is to pay by app compared to cash or card (15 percent) and the fact that you can take advantage of special discounts and offers in this way (14 percent) were cited as further advantages. Apps are also well received internationally: Worldwide, paying via apps was mentioned most frequently as a convenient way to pay (35% of smartphone or tablet owners) and as a quick way to pay (30%).
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Smartphones are primarily a source of information
In-store tablets and smartphones offer customers new opportunities for interaction. They can search for offers or information on the move, compare products or order, buy and pay for goods directly online. This means that the smartphone is also used beyond the purchase process. The purchase itself is not always necessarily completed on the move, but often on site at the checkout. When buying consumer electronics, 21% of those who have bought something from this product group in the last twelve months would search for information in-store via smartphone, but then buy it in-store. 16 percent do this when buying furniture or household appliances.
According to the Ipsos survey, a total of 33% of smartphone users in Switzerland have searched for product information on their mobile devices in the last twelve months. 24% of them have found a store or information about it using their smartphone. 18% have also scanned a barcode or QR code. Here too, the Swiss are following the international trend: 36% of smartphone users surveyed worldwide have searched for product information on their mobile devices. The second most common activity was searching for stores and information about them (27%). Every fourth smartphone user has also read customer and user reviews on their mobile in the last twelve months.
Still hesitant - the Swiss and mobile shopping
Despite the growing number of smartphone and tablet users, the Swiss are still holding back when it comes to mobile shopping. 46 percent of online shoppers who are not yet mobile shoppers stated that they prefer to shop on their PC or laptop. 42 percent said that the screen of their mobile device was simply too small for them.
Nevertheless, mobile devices are becoming an increasingly important and rapidly growing sales channel. Specifically, the Ipsos survey predicts that Swiss spending on mobile commerce will grow by 41% in 2015 compared to the previous year, with Ipsos forecasting 39% year-on-year growth for 2016. Younger consumers are the main driving force behind mobile growth; 55% of Swiss smartphone shoppers are between 18 and 34 years old.
*On behalf of Paypal, Ipsos conducted a representative survey of 17,519 adults (aged 18 and over) who own/use an internet-enabled device. Around 800 consumers in 22 countries (UK, France, Germany, Austria, Switzerland, Italy, Spain, Netherlands, Sweden, Norway, Denmark, Poland, Turkey, Russia, Israel, UAE, USA, Canada, Brazil, Mexico, China and Australia) took part in the survey, which was conducted between September 9 and November 3, 2014. In Switzerland, the survey was conducted between September 19 and October 29, 2014 with 800 participants. The data was weighted according to the known activity of online shoppers in all countries and the demographic profile of internet users in seven countries, including Switzerland.
** The figures given as global are the average of the 22 markets surveyed and were not weighted by population.