Interview with Netmetrix Managing Director Rolf SchmitzWW: Is Google a Netmetrix customer?Schmitz: No, Google is not a customer of ours, neither for the audit nor for obtaining the basic or profile data, although I would certainly like it to be.
According to a market study, 80 percent of websites in Switzerland that use a client-side tracking tool use Google Analytics. What does that mean for you? The question is always for what purpose the website provider wants to use which tool. If the customer focuses very strongly on CRM aspects, for example in the tracking of individual specific web content, then free tools such as Google Analytics or Ad-Planner are useful additions to our offerings. We at Netmetrix have no problem with this and do not see ourselves in competition with Google. However, if the website provider wants to have a standardized measurement with which he wants to compete externally, for example to acquire advertising, then I don't think Google's offer is up to the task. The transparency of internal measurement processes and the comparability of website data is not apparent to the third party. In these cases, Netmetrix products are predestined for use by the customer.
Is that the main criticism you have of Google?This is not criticism, but a statement of the status quo. You have someone you don't know what criteria they use to do what, and you can't demand disclosure. Nor do they know who to turn to locally if they need advice.
But you have no evidence that Google is cheating with the data and optimizing it for its own mill?No, we would not want to imply such a thing in any way.
Where do you see the strengths of Netmetrix?Our products provide orientation and planning at a high standardized level. We do not offer anything on the market that we cannot present transparently in terms of content. As is normal for an industry organization of our kind, we take a different approach: we have a set of regulations adopted by the market participants together with Netmetrix. This defines how we measure and ensures that this is done according to uniform criteria that are the same for each individual participant.
But from a purely technical point of view, can anyone measure the same thing?Of course you can say: There is a PI at Google and there is a PI at Netmetrix. And so, on the surface, they are measured in the same way. Netmetrix checks the entire measurement process from tagging to data publication and ensures that all websites are measured according to uniform criteria. We are neutral as an authority, we are transparent. And our credo is to certify comparable values according to uniform criteria, which have also been adopted together with the market. The Netmetrix regulations and commission serve precisely this purpose: the market participants and methodologists sit at the table - and together we develop and continuously optimize a set of measurement instruments tailored to the Swiss market.
Is it necessary to control how Netmetrix operates it, or is it not ultimately up to the website operator to decide how well he wants to implement it, and at best accept disadvantages if he does not set it up optimally, e.g. does not display a tag on all pages?If every website operator set up the measurement the way they wanted, there would be no uniformly comparable data for the advertising industry. We see ourselves as a service provider and monitoring body for the Swiss market and Swiss clients. And that's why we support our customers with advice and assistance on site in Switzerland. This starts with hosting the data here in Switzerland, continues with permanent monitoring of the technical provision by us and ends with technical and project support from our technicians. We also advise our customers on special reports, for example, and train the customer's employees on site in the use of our tools. This is an added value that should not be underestimated and which our partners in the market also greatly appreciate.
Many in the market, especially in the publishing industry, would like to have figures for unique users in the sense of readers per issue in print. Can you provide this information more frequently than twice a year today?We currently use our Netmetrix profiles product to deliver the unique user reach for all the websites and their sub-categories twice a year, similar to print media research. In principle, it would be conceivable to increase the publication frequency. This is a question of increasing costs and market interest. The Netmetrix profile product not only consists of the unique user, but also includes additional features such as socio-demographics, subject interests and Internet usage habits.
Google Analytics now contains various metrics that Netmetrix does not offer.There are two types of metrics in our product audit: Firstly, there is the data certified by Netmetrix, which is published as a transparent ranking for all to see. And then each of our customers has further values in their internal access, but these may not be disclosed externally.
Why this publication ban, which you also enforce? Is this not an additional obstacle compared to Google Analytics?Our product audit focuses on audience measurement data for the Swiss online advertising market. The data undergoes a complex certification process and is published monthly. This data is relevant for the acquisition of online advertising and the client may use Netmetrix certified as a label for this purpose. The internal data is an additional add-on for our customers.
And what about when it comes to mobile? You still have a gap there ...... you're right. We are working on it, we have a mobile working group and we are working on findings to provide the customer with reliable data. We don't yet know how this data will be presented and whether there will be a fourth product for this. We have also set up a project for streaming audio and video streams, where we are working hard on a solution with a working group.
Will these solutions come before or after the next twelve months?You should rather assume that we don't want to sit this out. But if we develop a system together with the market, it must also work in the longer term. It is therefore important that we weigh up the various scenarios carefully and consider what we see ad hoc today, as well as what we will see in 6, 12 or 18 months' time. This raises classic questions such as: When will mobile be mobile? And will we still be talking about a mobile versus fixed classification in two years' time?
Interview with Matthias Meyer, company spokesperson for Google Switzerland
WW: What are Google's intentions with Analytics and AdPlanner?
Meyer: We want to make the information accessible and usable - both products pursue this goal. While Analytics provides its users with relevant information about the use of their own website, AdPlanner provides general usage information for all websites.
What guarantees are there that Analytics and AdPlanner will continue to be available in at least their current form?
We are not planning to discontinue any of the products.
In terms of quality, can Google AdPlanner be used for media planning?
AdPlanner draws on a very large amount of data to collect usage statistics. This means that the usage statistics provided are very accurate and can be used for media planning. However, direct booking from AdPlanner is still often more time-consuming than with other media planning tools.
What efforts does Google make to ensure that Google Analytics is used consistently by all sites so that the figures are as comparable as possible?
The figures in AdPlanner only come partly from Analytics. In order to get comparable figures from there, it is sufficient if the Analytics code is implemented on the entire website - and this is necessary anyway if you want to use Analytics sensibly.
Interview with Barbara König, Publishing Director of Hotel Revue
WW: Hotel Revue is one of the publications that belong to Netmetrix's customer base. But why aren't you involved there?
King: The Hotel Revue (www.htr.ch) and the Hotelleriesuisse job portal (www.hoteljob.ch) address a very clear specialist target group (hotels, restaurants and tourism). In a public listing such as Netmetrix, our sites are lumped together with public sites. In this comparison, our visits look rather meager. However, if you consider that the majority of visits probably come from the intended target group, these figures take on a completely different value. We have already had this experience with the Wemf circulation comparison.
Are the rules of the game different for smaller publications than for the big ones?
In absolute terms, we are one of the smaller titles. But you have to realize that each issue of htr is read by an average of 8.3 people (reader survey 2009 with Demoscope) and htr is simply a must-read for the target group. Quantity is not everything. So if you only rely on absolute reach figures for media planning, you may miss out on quality.
And how do you sell this quality on the market?
The sale of a specialist newspaper and the sale of specialist portals cannot be based on general reach lists. On the contrary, comparisons with official reach lists are often a hindrance for us. What is important here is educating the target group and personal selling. And the figures from Google Analytics, which we are happy to disclose, are sufficient for this. In order to be able to compare ourselves with similar sites (job portals in the hotel industry), we also use the figures from Alexa.com. Even if there were a comparison where apples are really compared with apples, there would still be the sweet Bernese roses and the rather sour bean apples.