Before the summer vacations (see Werbewoche 10, p. 26), under the title "Does Google make Netmetrix superfluous?", we put forward three theses on reach measurement on the Internet for discussion, thus addressing the continuing dynamic development in the online market. The comments and assessments that WW readers contributed to our online survey (the response rate was too low for a quantitative, but not for a qualitative evaluation) reveal skepticism about Google, with the lack of transparency in the online advertising giant's data preparation being criticized in particular. In addition, the values measured with the free tool are hardly comparable between different sites, since each website operator can use the free tool at his own discretion. Meanwhile, it is precisely here that Netmetrix has its unique selling point, as CEO Rolf Schmitz emphasizes several times in the interview (see ...). We delved further into the topic and asked Google (see ...), but also found a voice in the publishing world that relies on Google Analytics instead of Netmetrix: Barbara König, publishing director of Hotel Revue, says: "Often the comparisons with the official reach lists are rather a hindrance for us (cf. ...)." Instead, the Bernese is doing everything she can to sell the strengths of her media in her target groups.
The many developments in the digital world, from social media to streaming video, have permanently changed the way media is consumed, but ironically, not much has changed in media measurement. To gain socio-demographic insights about online audiences in particular, Netmetrix uses panel research methods that are now a good 70 years old and were originally developed to show radio advertisers how many listeners were exposed to their campaigns.
But anyone who approaches online media with 20th century thinking has little chance of getting off the ground. This is because target group one is becoming increasingly important in online advertising: unlike conventional media, individual users can be identified and addressed more and more effectively on the Net, so wastage disappears and the return on investment (ROI) improves. In the USA in particular, developments can be observed in combining different data sets in such a way that clearly defined target groups can be better reached and measured. To do this, data from surfing behavior, search engine queries and transactions are being combined in such a way that individual users can be increasingly better defined and understood. This is complemented by offline data such as retail transaction and household demographic data. If you want to effectively serve target group one, you need such information at all times, and within fractions of a second. When a user arrives at a provider's site, the provider needs to know immediately which advertising messages are most likely to be displayed to that user.
It's becoming clear that in the 21st century, it's no longer media that are marketed to advertisers, but rather the company's own ability to reach specific users as precisely as possible. In the race for target group one, the one who has the best command of data alchemy has the nose in front, and he will hardly let others peek into his pots. For this reason, data collected by the industry community with general informative value tends to lose significance, but will at least retain its folkloristic entertainment value ("largest website in Switzerland"). Thus, although apparently accurate figures can be collected in the Netmetrix audit, the individual user cannot be identified in all the PIs and sessions. And so standard metrics such as clicks or page views lose their significance.
Instead, we can look forward to new alliances: Who will exchange user data with whom and, above all, under what conditions? Who, for example, can access the data (strictly anonymized, of course) of Coop's Supercard or Migros' Cumulus? After all, it is precisely with data from transactions that user profiles can be sharpened in such a way that advertising messages actually reach affinity target groups and only there. The billing scheme, whether CPM or performance-based, is of secondary importance. The main thing is that those who know their audience and can sell to them in the relevant niches will always be able to achieve better prices. When, as happened at the beginning of the year at an industry event, the president of the publisher teases the biggest publisher in the country that it now prefers to sell brassieres rather than newspapers, this shows that one has obviously understood the rules of the game of the future online business and the other has not.
Christoph J. Walther
[email protected]
Mobile survey
cjw. For many, especially in the publishing industry, the iPhone and iPad with their apps have raised high hopes of generating revenue with paid content in the online reader market. But now everything seems to be free again. With a situation analysis, we are trying to find out what is going on today in the Swiss mobile market and in paid content on the web, and what is not. Take part in our online survey at Wemad.org/survey part. On the one hand, it is about a market overview, on the other hand about expectations, experiences and assessments.