The rapidly growing importance of Facebook for marketing is breathtaking. The battle for attention in the newsfeed has begun. Attention that can only be bought to a limited extent. It's not the big budgets that win. It is the clever campaigns that reach the desired target person. The logic of advertising needs to be rethought. One thought leader is the Swiss Facebook pioneer Thomas Hutter. His answers point the way to smart campaigns.
Advertising Week: Do you remember your first Facebook post?
Thomas Hutter: Yes, and it was anything but spectacular, on 16.06.08 a pure text post "working" ...
As a B2B marketer, you have 31,000 fans on Facebook - how do you do that?
I often ask myself the same question. It's a combination of several factors. For almost seven years, I have been regularly publishing content on Facebook marketing on my blog, and previously also on social media and SEM (search engine marketing) in general. Over this period, I have written over 1750 blog posts. Many of them are up to date and well-founded, often detailed and most of them have added value for the reader. My Facebook community has developed very organically and when I look at the fans of the page, there are many people who are genuinely interested in the topic. As a result, I regularly get a very high reach and the content is often picked up by magazines and journals, especially in Germany, which generates additional reach and therefore fans. My many presentations at events in Germany and the seminars also contribute to this.
What is your ultimate recipe for success?
The recipe consists of three relevance factors and is very simple: content, target group and timing! In other words, relevant content for the relevant target group at the relevant time. As I said, quite simple.
In your opinion, what is the most common mistake made in Facebook marketing?
Yes, that brings us back to the three relevance factors, or the combination of factors. Unfortunately, these are often forgotten. In addition, many companies see Facebook as a "cheap" playground where they can quickly publish something, often resulting in irrelevant or second-rate content. Much of it is of poor quality, uncreative, often not adapted to the channel and/or the target group and usually not really prepared for mobile consumption. If this is then combined with a poor strategic alignment of the advertisements, failure is basically pre-programmed. I see extremely amateurish work on a daily basis, especially in the area of advertisements, unfortunately often also from agencies.
When does a Facebook ad in your feed annoy you?
The ads themselves don't annoy me. Facebook knows how to smoothly integrate ads into the platform. I am often annoyed by the content of the ads. Many opportunities are wasted due to poor creative, a lack of targeting and often poor landing pages or poorly thought-out mechanics.
Do you have any recommendations on when and how often a brand should post on Facebook?
Yes, as often as possible, as long as the content meets the three relevance factors.
You spend a lot of time in Germany. How does Switzerland compare to its big neighbor?
Unfortunately lagging behind. Many companies in Germany are much further ahead in this area, although the general conditions (data protection/privacy discussions) are actually fundamentally worse. Many Swiss companies are currently doing too well, so well that they don't necessarily have to be successful in marketing, especially in the newer disciplines. Many companies are sticking to what is comfortable or already known. Poster campaigns and newspaper advertisements are simply "easy". You don't need to invest a lot of brainpower and effort ... In my view, the passivity that we repeatedly encounter in Switzerland is very dangerous.
You have a good connection to Facebook. How should we imagine that?
We are very well supported by the Facebook account managers for our commercial interests. We have regular web/video conferences, actively receive news and information directly from Facebook, have contacts to various Facebook departments in Germany, Ireland, England and the USA and are often allowed to test completely new functions in the beta phase or test them for our customers. Thanks to the blog and the work associated with it, there is also a regular exchange with the Facebook marketing/PR team.
Where are particularly creative applications possible on Facebook in 2016?
Facebook's new canvas ads are very exciting, as they allow a lot of creativity and at the same time offer optimal conditions for mobile. I find the live video format with Facebook Live and Facebook Mentions interesting. This format offers very exciting opportunities for companies. The 360° videos should also offer a lot of creative scope. The carpet has been rolled out for creative professionals ...
What is your advice regarding the use of celebrities in Facebook marketing?
If the person is popular, this can work well. However, most celebrities also have a lot of people who don't think they're great. Depending on this, the use of a celebrity can be interesting in order to reach their fan base. Ultimately, the same considerations are necessary as with conventional marketing.
What do you recommend as a first measure when a shitstorm breaks out?
Keep calm.
How are Facebook Ads prices calculated?
Pricing on Facebook is extremely complex. Many factors play a role: Supply and demand, target group, relevance and performance (e.g. click-through rate). Facebook's forecasts about the expected performance also play a role. Positive and negative feedback also has an influence. In the end, Facebook always calculates with an absolute bid based on CPM (cost per mille).
What are the typical goals of a Facebook campaign?
The objectives can be very diverse. They are often classic objectives in the field of brand management. I'm thinking of brand awareness and brand perception. Facebook has a lot of potential here. But so-called performance objectives, which are aimed at traffic and sales, are also quite possible. Unfortunately, there is often a lack of understanding and experience when it comes to cause and effect. The wrong measures are used for the defined goals.
There is the problem with ad blockers - How much is Facebook affected?
About the same as the average pages with ad placements on the web. Since not everything related to companies is done via pure ad placements, the effects within Facebook are likely to be less severe. For Facebook itself, however, they are bad enough.
What can Facebook Ads do better than Google AdWords?
In theory, Facebook Ads and Google AdWords cannot be directly compared. Both channels have their justification. Facebook Ads can be used much more broadly within the customer journey, the experience path. Google AdWords are mainly effective when demand already exists. If there is no demand for a product or service, it becomes more difficult with Google AdWords. Facebook, on the other hand, offers very interesting possibilities, particularly in the area of demand generation. Ideally, a company should coordinate the use of Facebook Ads and Google AdWords well, as a correlation between Facebook Ads and increased Google search queries is often clearly visible.
What are the most important steps in a Facebook Ads campaign?
All steps are important. In my opinion, a good strategy, good advertising materials that are adapted to the relevant objectives and target groups, the right mix of measures used, ongoing controlling and continuous optimization in line with the objectives are crucial for success.
What are the most important trends, new applications for example, that will conquer the Facebook marketing world in 2016?
Canvas ads, 360° videos, live formats. In addition, the increased combination of retargeting and ad placement should offer a lot of potential. I think that Facebook still has a lot in store for us all ...
Interview: Beat Hürlimann