The national readership study Media Analysis Switzerland (MACH), which WEMF is currently conducting for around 350 print titles across Switzerland, is reaching its limits. This is because it is becoming increasingly difficult to find 23,500 representative people each year who are willing to take part in a 35-minute telephone interview. In addition, around 20 percent of households can no longer be reached at all because they either do not have their landline number listed in official telephone directories or can only be reached by cell phone.
But the demands on readership studies have also increased. In the age of iPad & Co, publishers naturally want to know more than just the reach of their print titles. In short: the contact values of media brands are in demand.
For these reasons, the WEMF has been working on a new study since 2008. In the meantime, the new research system has been practically finalized. The tried and tested methods will be retained: Telephone interviews will be conducted throughout the year as before (CATI method). The survey will also continue to ask when the individual titles were last read (for daily newspapers, for example, "read yesterday?"). MACH 3 therefore remains the same as MACH 3 in the 1:1 test MACH 3, the new WEMF research system for surveying print reach, is designed in such a way that it can serve as part of a future "Intermedia Study Switzerland". It is currently still undergoing a 1:1 test in the cantons of Zurich and Vaud. If everything goes well, the full MACH 3 Basic survey will start in 2012. LpA approach (readers per issue). "The LpA value is still the world standard and therefore absolutely state of the art," says WEMF Head of Research Harald Amschler.
However, the sample size will change: for cost reasons, only 18,000 people will be surveyed in future. And they will now be recruited using a multi-stage procedure ("two-part CATI with RDD"): Instead of drawing the telephone number randomly from directories with computer support, as is the case today, MACH 3 will have the numbers compiled and dialed by a random number generator (RDD). Once the number is in operation, the corresponding person can be invited to take part in the study. This also makes it possible to contact people who can only be reached by mobile phone or who do not have an entry in the telephone directory.
If the person reached is ready for a MACH 3 interview, they are asked for their basic data (age, gender, place of residence). They are then given the choice of either a main telephone interview or an online survey. If they choose the former, an appointment is made. In addition, the person receives a booklet by post in which the title logos to be interviewed are shown. The interview is then conducted with the help of this booklet in order to avoid confusion between the titles (e.g. NZZ and NZZ am Sonntag). This is also new; previously the interviews took place without visual support.
However, if the respondent prefers an online survey, they will receive a corresponding link by e-mail. Here, too, the survey is carried out with title logos, but the respondent completes it independently. In both cases, the interviewees receive a ten-franc voucher for taking part, another innovation to optimize the response rate.
As MACH 3 will no longer only survey the reach of print titles, but will also provide information on the use of the corresponding websites and apps, the survey list will also be supplemented with their logos or screenshots. Incidentally, the WEMF has conducted a joint pilot project on this intermedia part with Net Metrix, which surveys online reach, the results of which are already available (see article below).
All of these innovations have been tested and approved by the Swiss Media Association and the WEMF Board of Directors. The only thing that is not yet definitive is whether the MACH 3 data will actually be collected by telephone and online. A 1:1 test of MACH 3-Basic is currently underway in the cantons of Zurich (WG 43) and Vaud (WG 12) - parallel to the current survey method. The results will be available at the end of April. It should provide information on whether the online survey can achieve the quality of the telephone survey and whether the survey with two parallel methods can be implemented in practice. Only then will a decision be made. The test will also show how much the results deviate from those of the current survey method.
But this much is already clear: although the MACH 3 retains the LpA value, the results will not be comparable. One thing is also certain: the MACH 3 will be around 20 percent more expensive.
Publishers now have until the middle of the year to decide whether they want to take part in the first MACH-3-Basic full survey. This is scheduled to begin in April 2012 and will be conducted by the Link and Demoscope institutes. The current type of survey will be discontinued in March 2012. "We are making good progress. The funding for MACH 3 is likely to materialize," says WEMF Managing Director Marco Bernasconi. "This is because publishers welcome the fact that the MACH 3 research system can also be part of an overarching 'Intermedia Research Switzerland'."
Markus Knöpfli