As with the advent of search engine marketing, however, social media marketing is a new playground where traditional advertising knowledge is often of no help. Says Markus Gabriel, owner and creative director of the crossover agency Angelink AG, which specializes in online and social media marketing: "Viewing Facebook as a classic advertising medium is about as relevant as viewing a television as a sound carrier. Companies should see Facebook primarily as a trust-building dialog and a viral promotion platform, not as a parking lot for advertising messages."
The hype surrounding social media is gripping more and more companies, and it should not be forgotten that professional social media use is still in its infancy. After all, it has already become clear that those who first see the reach on Facebook and other social networks with a conventional understanding of advertising and place ads accordingly are often quickly disappointed. After all, people who are on Facebook want to communicate with friends, and impersonal push advertising is about as frowned upon as when the vacuum cleaner salesman shows up at the regulars' table.
Companies must therefore strive to become part of the social environment of the intended target group. The first step and basis for this is a dedicated fan page that functions like a homepage on a social network platform. According to a study conducted by the American market research company Nielsen in April 2010, purchase intentions are four times greater when a homepage is used (8 %) than when this is not the case (2 %). But a company's own presence on a social network must not be static, but must encourage interaction. This is where the new discipline of community management comes into play, which cannot simply be equated with forum moderation. There is still a lot of experience and corresponding competence to be built up here (corresponding courses are currently sprouting up everywhere). If these are lacking, even large brands have a presence, but only reach a relatively meager fan base. Advertising campaigns can now be based on this and are then often very successful. However, anyone who wants to increase their fan base with advertising on a social network will also be disappointed by such number-crunching. After all, it is easier to interact with (a few) real fans than with many purchased ones. In online marketing, reach is increasingly less relevant; instead, qualitative key figures are in demand. These are only just beginning to emerge, especially in social networks. Just as regular customers are important in business, social networks are all about strong connections, which can be seen, for example, in frequent and regular visits by fans to the Facebook page.
Christoph J. Walther
Experts are certain: Facebook will cut off the water from the classic media
Werbewoche asked social media practitioners in Switzerland about their experiences with advertising on Facebook and the corresponding future prospects: Regula Fecker (Rod Kommunikation AG, Zurich), Sven Beichler (mySwissChocolate AG), Markus Gabriel (Angelink AG Crossover Agentur, Zurich), Andrea Iltgen (xeit gmbh), Sandra Albisser (SocialCom GmbH) and Stefania Misteli (Valora Management AG).
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This article is from the current print edition of Werbewoche.
(Image: Keystone)