The reason for concluding the cooperation was the problematic subject of the minibar: "I have found, both as a guest and as an employee in many hotels, that the minibar is an unfortunate product," explains Vogel. "The most unpleasant thing for the guest is the question at check-out: 'Did you have anything from the minibar?' He feels like a criminal, usually wrongly. Nevertheless, more is often drunk from the bar than is stated, liquor bottles are refilled with water, and many products are expected but not consumed at all, and must be thrown away at the end of the season. In short, the minibar is usually a losing proposition." For this reason, Vogel initially wanted to have all minibars removed from the Märchenhotel's rooms - but a family hotel without refrigeration in the room? Not a good idea either. "So we came up with a new minibar concept," Vogel says. "We removed all the liquors, juices and snacks and now only offer Elmer Mineral 'with and without' and Elmer Citro. The beverages are complimentary for our guests. We present our new Elmer minibar to each guest upon arrival and point out that Elmer is our local beverage, with its water springing just a few miles from here. That, of course, creates a much greater appreciation for the product than if the guest thinks it's just any water." In the hotel rooms, a sticker on the minibar door, a flyer and a bottle opener indicate the hotel's cooperation with the beverage supplier; the flyer also provides information about the history of the alpine Elmer-St. Martin springs, which rise above Elm deep in the mountain interior. All Elmer beverages are also served in Elmer glasses at the hotel, so the brand is stylishly present without being obtrusive. Elmer Citro and Elmer Mineral are also served at the buffet and in the restaurant, and the welcome drinks mixed with Elmer as well as all other Ramseier products such as Ramseier-Süessmost, Apfelschorle and Suure Moscht as well as Sinalco Original and Cola are on the drinks menu. "Above all, we want to put Elmer Citro back in the minds of our guests," Vogel says. "The brand has a great tradition. It used to be part of being a kid, part of every school trip; today, unfortunately, 's Citro' has lost some of its meaning. But maybe we can refresh our guests' memories a little."
65 to 70 percent of the fairy-tale hotel guests are Swiss residents. There is therefore a good chance that some of the departing guests will buy the "vacation drink" again at home - especially if the kids have positive memories of "the fine Citro. Such a boost for the Elmer brand would be very welcome.
Advertising and product placement times two
"The cooperation with the Fairy Tale Hotel is an ideal platform for us to address Elmer Citro's target group, the Swiss family, in a positive atmosphere," emphasizes Marco Imfeld, Head of Marketing and Sales at Ramseier Suisse. "We are convinced that this cooperation will generate a positive brand Photo: Keystone Photos: Keystone w transfer for Elmer. This is because we can pick up our consumers much more strongly on an emotional level in the vacation environment and create positive experiences much sooner than with classic advertising. Above all, our impact in the fairy-tale hotel is not torpedoed by other, usually international soft drink manufacturers - which would be the case if we were to run a TV ad, for example."
This was one of the reasons why it was easy for Patric Vogel to get those responsible at Ramseier Suisse excited about a collaboration. Vogel: "I asked Ramseier if they were interested in a strong partnership that would make the Märchenhotel the first Elmer Citro hotel in Switzerland - Citro because our focus is on children and families. As a result, we agreed on a mutual exchange of services, initially for three years." Ramseier, as owner of Elmer St. Martin's Springs, partially sponsors the mini bar drinks that are free for guests, and in return the company is allowed to use the fairy tale hotel for its Elmer Citro advertising and promotions. In Elmer Citro's current photo contest, for example, the first prize is a one-week stay at the Märchenhotel Braunwald. At the beginning of July, Elmer Citro's long-time brand ambassador, former Elmer ski racer Vreni Schneider, inaugurated the Zwerg Bartli children's hiking trail in Braunwald, while the Märchenhotel in turn lends Elmer backpacks to its guests for hiking. Further ideas to dovetail the goals of both companies are already waiting to be implemented.
"On the one hand, our collaboration is very locally focused on Glarnerland," says Elmer marketer Marco Imfeld. "On the other hand, we can integrate the Märchenhotel into our nationwide communications, as with the current promotion, which we are advertising in regional media in the greater area between Zurich and Glarnerland, as well as in national trade communications. Because everyone incorporates the partner wherever possible, the result is an optimal symbiosis." However, a joint national advertising campaign of the Märchenhotel with Elmer is not planned.
Marketing is always
Patric Vogel studied business administration, banking and finance, worked for seven years in the banking industry and finally completed a postgraduate course in hotel management. He was responsible for marketing, events and sales at the Hotel Giardino in Ascona and the Hotel Montana in Lucerne. The fact that Vogel has marketing in his blood is not only proven by the cooperation he has set up with Elmer Citro. The young hotel entrepreneur also put together several attractive vacation packages and called on his guests to rate him and his future wife Nadja as the new management team of the Märchenhotel "during their trial period." A campaign that secured the young couple many sympathies - and a three-digit number of packages sold. A fresh breeze is already blowing through the time-honored corridors of the Märchenhotel, which Patric Vogel only took over from his father in May. The generational change at the Märchenhotel prompted many beverage suppliers to pester Patric Vogel with offers of cooperation. Why, of all things, did he decide to cooperate with Elmer? Quite simply, the young hotelier wanted to work with a company with regional roots. And since Braunwald and Elm have both belonged to the municipality of Glarus Süd since this year, Ramseier Suisse virtually forced itself on him as a partner. "Braunwald and Elm have their own water," Vogel says. "And I felt that we absolutely had to make a joint story out of it." The collaboration also fits perfectly into Ramseier's communications concept. Imfeld: "We deliberately look for special, regional activities for Elmer Citro that are more likely to be noticed by the target group than an appearance in the mass media. There, we get lost in the competition with the international soft drink multinationals with this family brand. The Märchenhotel is a good fit for us because it's not just any hotel, but stands out from the crowd with its consistent overall concept." Vogel and Imfeld will now spend the next three years watching how the collaboration goes and whether it pays off for both sides. But already now, both are confident that the contract will be extended in 2013.
Anne-Friederike Heinrich
In a nutshell
The former Hotel Bellevue Braunwald, today better known as Märchenhotel Braunwald, has stood for relaxed family vacations in front of the magnificent mountain panorama of the Ortstock, Braunwald's local mountain, for almost 40 years. In 1907 the venerable house was built as a grand hotel, at the same time as the Braunwald funicular railroad. In 1972, the building was threatened with demolition. Patric Vogel's grandfather, hotelier and father of three sons in the hotel business, bought the house and opened the Hotel Bellevue Braunwald. In 1975 he handed it over to his son Martin Vogel, who was only 27 years old and over the years coined the brand "fairy tale hotel" - as a fairy tale uncle for the youngest guests. Vogel senior ran the hotel together with his wife Lydia until May of this year, when he handed over the reins to his son Patric (31), who grew up in the hotel. Together with his future wife Nadja Bänziger (33) and the approximately 30 employees, Patric Vogel wants to lead the Märchenhotel brand into new times. Recently, the Märchenhotel was named the second best family hotel in Switzerland in Karl Wild's renowned hotel rating in the SonntagsZeitung newspaper. www.maerchenhotel.ch
Elmer is part of Ramseier Suisse AG, the leading Swiss producer of fruit and fruit juice beverages. The company has production sites in Sursee, Hochdorf, Kiesen and Elm. In addition to Elmer Citro and Elmer Mineral, Ramseier Suisse carries the Ramseier and Sinalco brands. In addition, Ramseier Suisse produces various beverages for the Swiss retail trade as well as for major international groups. The water of Elmer Citro and Elmer Mineral comes from the alpine St. Martin springs, which are located deep in the mountain interior above Elm and belong to Ramseier. The "Tectonic Arena Sardona" region and the springs were declared a UNESCO World Heritage Site in 2008.
www.elmer-citro.ch, www.ramseier-suisse.ch