Social Media Study 2011: The time for experimentation is over
Namics surveyed leading Swiss companies about how they organize their social media communications and identified striking differences in how they address key success factors.
In the social media study conducted by web and communications service provider Namics as part of the Harbour Club Symposium, communications managers from leading Swiss companies were asked about their approach to social media. The study focused on key success factors for successful corporate communication in social media. Clear differences were identified between the "benchmark" companies with experience in social media and the laggards.
The fact that social media communication rarely has a chance of success without management commitment is demonstrated by the Namics social media study based on the results of the "benchmark" companies, as well as the realization that companies that start with social media now cannot avoid a strategy and guidelines. The time for experimentation is over, according to Namics in a press release. Professionalization in social media requires governance basics for social media newcomers in order to avoid mistakes and achieve quick success.
The social media strategy and guidelines, the involvement of management in social media, the social media competence of communication managers, resource planning, response times for social media interactions, performance measurement, content creation and free access to social media were surveyed across all sectors, but also on a sector-specific basis.
> To the detailed results of the study


















