For two-thirds of Swiss companies, organizations and authorities, social media is part of their everyday online life. Even though 55 percent of them have only been using it for a year or less and only half have formulated a strategy: Goals and target groups are clear, and three-quarters are monitoring their success.
Large companies are the most active at 94 percent, while SMEs are probably 56 percent active due to their more limited resources. Nonprofit organizations are also more active than average, with 73 percent using social platforms. Authorities, associations and politicians are active at 56 percent.
The three most important social media objectives are external dialog (86 percent of mentions), image or reputation management (68 percent) and disseminating information on products or services (62 percent). Facebook clearly achieves the most activity in Switzerland (84 percent of mentions). It is followed by video platforms such as YouTube (65 percent), microblogging services such as Twitter (61 percent) and the business network Xing (60 percent), all with similar shares. Google+ is already in fifth place (44 percent) - although the new network only opened up for company websites at the end of 2011.
Social media for image and sales
More than half of the respondents estimate the effort for social media to be higher than the benefit. A quarter see balanced proportions, and 9 percent see more benefit than effort. The three most important metrics for measuring success are visitors to one's own website (77 percent of mentions), likes or followers (63 percent), dialog and participation (51 percent). The fact that people are on board despite the high effort has to do with their assessment of the future: In the eyes of the respondents, the importance of social media for image and sales is growing (56 percent of mentions "is increasing"). The development of strategies across all areas (55 percent) and the integration of the new dialog into existing functions (55 percent) are also becoming more important.
The study with all graphs and international comparisons is freely available at Bernet.ch/socialmediastudy.