Already 1,620 complaints about advertising calls
Since the Unfair Competition Act took effect on April 1, consumer protection organizations have already received 1,620 complaints. Most of these involve telemarketing calls that the affected individuals received despite having an asterisk next to their phone numbers in the phone book.
With the asterisk, someone makes it clear that he or she would like to be spared advertising calls at home. Since 1 April, consumer protection organizations have been providing forms on the Internet that those affected can use to complain. The law is also intended to protect the public against bait-and-switch offers, address book scams, fraudsters on the Internet and false promises of prizes.
By May 15, the Fédération romande des consommateurs (FRC) had counted around 1050 complaints in German-speaking Switzerland, 550 in French-speaking Switzerland and 20 in Ticino, as the FRC told the news agency SDA on Wednesday. 1350 of these concern advertising calls, which is "no surprise" according to Valérie Muster from the FRC. 124 complaints concern false promises of winnings and 79 address book scams. There were 48 complaints about internet fraud and a further 19 complaints about pyramid selling.
In cases of address book fraud, people usually call business people from abroad as representatives of fictitious companies. They try to persuade them to sign a document to correct an allegedly incorrect entry in the official telephone directory. They then demand very high sums of money in return.
The FRC, the Swiss-German Foundation for Consumer Protection (SKS) and the Ticino-based ACSI will submit the first criminal complaints to the cantonal public prosecutors at the end of May or beginning of June. Violations of the law against unfair competition can be punished with heavy fines. "We hope that the courts will make use of this," said Valérie Muster. (SDA)
(Image: Keystone)

