The parties to the conflict are unscrupulously exploiting this. On Twitter, for example, explicit pictures of dead or wounded children have appeared from both sides to justify their own aggression. Social media are being misused as weapons, and the operators have so far made no effort to prevent this, as Allhingsd.com reports.
Overstretched operators
Both the Israeli Defense Forces and the Quassam Brigades, a military sub-organization of Hamas, use social media as propaganda tools. Both sides inform their online followers about casualty figures, rocket launches and the current status of the fighting. These reports cannot be verified; according to U.S. media reports, they are propaganda on both sides. All available channels are used, from Facebook to Pinterest to Tumblr. The followers of the accounts can follow in real time how people are dying in the Middle East.
"History shows that every available means of communication is abused for propaganda purposes. This causes problems for the operators of the social networks. Their reputation among users and the advertising industry suffers if there is any suspicion that states or other organizations are intervening here in a controlling manner. The challenge is great, but here the operators would have to enforce the terms of use, if necessary also with deletions," explains Fritz Hausjell from the Institute for Journalism at the University of Vienna in a Pressetext interview. But that would be time-consuming and cause costs that the platforms have not reckoned with, he said. "With all the money that Twitter and Co have earned, the users of social media are still entitled to demand it," says Hausjell.
Overstretched providers
So far, the operators of the new media have not reacted to the misuse of their platforms, although in many cases the propaganda profiles clearly violate the terms of use of the social media. The manipulation of the public continues unhindered. The Twitter account of the Israel Defense Forces was briefly blocked for 40 minutes, according to U.S. media reports, but then went back online. Nothing is yet known about the reasons for this, but it could have been an automatic block in response to a user report.
Only the fake Twitter account @IDFSpokesman was permanently shut down. The YouTube video showing the Israeli attack on Hamas leader Ahmed Jabari was also only briefly unavailable. The short-term deletion was a misunderstanding, YouTube told Allthingsd.com. Social media is in a quandary. On the one hand, they don't want to interfere with their users' communication, but on the other hand, their platforms are obviously being abused here.
Social networks cannot and do not want to fulfill the claim of verification of the disseminated information that should apply to classic media. Nevertheless, the messages disseminated reach a worldwide audience. "Social media should be taken with extreme caution as a source of news," warns Hausjell. (Press release)