The box will be available from February. The device was developed by the Fédération romande des consommateurs FRC and a Vaud-based data processing company, as the FRC announced on Thursday. The 10-centimeter case is connected to the landline telephone and blocks incoming calls from registered numbers after two rings.
The numbers have been collected over the past few months by the three Swiss consumer organizations, among others. The Unfair Competition Act (UCA) has been in force since April. The amended UCA prohibits bait-and-switch offers and makes address book fraud more difficult. To ensure that the law does not just remain a dead letter, the Alliance of Consumer Protection Organizations has since been offering an online complaint option. It has collected over 4000 telephone numbers. In addition, it has filed criminal charges in around 20 cases of unfair business practices.
The box complements the legal steps and offers a simple solution to telephone harassment, FRC lawyer Valérie Muster told the SDA news agency. It is to be launched on the market from February 2013 and costs 119 francs. The FRC is planning a collective order in order to be able to sell the device more cheaply. According to the FRC, the blocking numbers will be updated regularly. Users of the box will also be able to add other numbers or block suppressed numbers. Numbers from survey institutes can also be blocked.
The Foundation for Consumer Protection SKS is not involved in the box and its distribution, but is planning a leaflet on the subject. A spokesperson said on request that this would also include alternatives.
Legal prosecution difficult
The UWG requires that offers for an entry in an address book - such as a company register - must always state the cost obligation in capital letters. In addition, measures have been taken to combat promises of prizes that are linked to promotional trips or an obligation to buy. The UWG also restricts telephone marketing. For example, companies are acting unfairly if they call a person for advertising purposes who indicates in the telephone directory with an asterisk that they do not wish to receive advertising. The UWG also contains a new ban on pyramid schemes.
However, it is difficult to legally punish the offenses. Only recently, a criminal complaint was not upheld because the investigating authorities were unable to identify the telephone exchange from which the abusive calls were made. The telemarketers used the number of a company that had been dissolved months ago. A first verdict is expected in Vaud in mid-December. According to Muster, the criminal charges have a deterrent effect. However, as the telemarketers often provided false information, it is difficult to hold them accountable.
Before the consumer organizations demand a further tightening of the law, they want to wait for the relevant rulings. According to the FRC, it would be ideal if telephone advertising were made clearly recognizable so that consumers could demand that their data be deleted if they were called back. (SDA)
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