Federal Archive reaches its limits with digitization offer
This is something the Federal Archives didn't anticipate: Their offer to digitize files for free is being widely taken advantage of. Staff are working at full capacity—and customers have been waiting over seven weeks for their orders.

The Federal Archives in Bern are older than the Federal Constitution (1848). As early as 1798, the councils of the Helvetic Republic (1798-1803) decided to establish a national archive. Today, the imposing main building is located at the end of Archivstrasse. A small park and a stone-paved path take visitors back to the old days.
In the 220 years that have passed since its foundation, so many documents have been recorded that, strung together, they would amount to a length of over 66 kilometers. And every year the inventory grows by more than another kilometer.
Sharp increase in digital dossiers
Maintenance has its price. In 2018, the financial expenditure of the Federal Archives amounted to 19.2 million francs. Last year, the reading rooms counted 1007 visitors (2017: 1510). The number of digitally delivered archive units has risen sharply. Between 2014 and 2018, requests tripled to 3432 dossiers.
The Federal Archives are now planning to further increase the number of digital archive units. It will now also be possible to order digitization jobs from the comfort of your own home. And all free of charge.
In its August 2019 newsletter, the archive addressed its users directly: "We are looking for pilot users to put online access through its paces over the coming months." The target audience includes historians as well as laypeople.
They will now be able to order documents which the Federal Archives staff will scan and send by e-mail. This eliminates the time-consuming journey to Bern.
Federal Archives speak of "miscalculation"
And users should not have to wait long for delivery: According to the Federal Archives on its homepage, digitization "takes two working days".
Now it turns out that this promise cannot be kept. According to research by the Keystone-SDA news agency, pilot users are already waiting over seven weeks for their ordered document to be digitized.
Three weeks after the pilot project was launched, the testers received a message from Bern: "Just a few days after our call, 300 people had already signed up." The great interest led to "major delays".
This is upsetting the archive's planning. They had expected far fewer orders per pilot user, said Simon Meyer, Communications Officer at the Federal Archives: "That was a misjudgement."
Federal Archives as a pioneer
Now, up to nine employees try to cope with the flood of orders every day. Two thirds of the employees are external specialists. "Thanks to improvements in the work process, we are now digitizing significantly more dossiers per day than in the initial phase," said Meyer. Nevertheless, a restriction on orders has now been introduced.
The Federal Archives see themselves as pioneers in digitization. "As far as we know, there is currently no other national archive that has come this far with our approach," said Simon Meyer. The Federal Archives digitize dossiers "on demand", i.e. regardless of whether the dossier is available in analogue or digital form in the archive.
The Federal Office will inform pilot users in the next few days how long they will have to wait for their orders. (SDA)
















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