The email marketing provider Inxmail has published its annual study with the latest newsletter key figures. The Inxmail Email Marketing Benchmark 2020 looks at the performance of mailings in terms of open, click and bounce rates. The latest edition of the study also provides information on the relevance of newsletter content based on the effective click-through rate. The study also provides detailed industry comparisons, compares the B2B and B2C target groups and looks at the reading habits of recipients.
Email marketing benchmark 2020
The study concludes that more than a quarter of all mailings sent last year were opened (27.4%). Mailings to B2B (27.2%) and B2C (27.5%) were similarly successful. In the "Arts & Culture" sector, almost half of all emails sent were opened by recipients (48.5%). At 38.5%, senders in the "energy industry" sector also achieved high open rates. The "Beauty & Drugstore" sector came last in terms of open rates with an open rate of 14.8%.
The average click rate over the course of 2019 was 3.4%. The "energy industry" sector achieved almost three times as many clicks: 9.2% of recipients responded with a click.
The current edition of the study also provides an evaluation of the effective click rate. This key figure shows how many clicks were generated by openers of a mailing. According to the Inxmail Email Marketing Benchmark 2020, the average effective click-through rate in 2019 was 13.3%. At 13.5%, the effectiveness of content in B2C was slightly higher than in B2B at 12.7%.
Compared to the previous year, almost all key figures show a consistent or improved performance. The open and click rates of the mailings examined increased, albeit only minimally, while bounces decreased.
Success of newsletters over the course of the year
Seasonal celebrations once again had an impact on mailing open rates in 2019: recipients were more receptive to email advertising in the weeks leading up to Carnival, Whitsun and Christmas. The pre-Christmas period in particular boosted open rates: In the B2C sector, the key figure here was around 1.0% above the annual average.
High temperatures and nationwide vacation periods around Easter and the summer vacations, on the other hand, tended to result in low opening rates. In 2019, the average opening rate in July and August was around 0.5% below the annual average.
Mobile optimization important
The importance of mobile optimization of mailings, especially in the end customer segment, is once again confirmed by the key figures of the Inxmail Email Marketing Benchmarks 2020: 55.7% of all emails were opened and read by the B2C target group using mobile devices in 2019. For the B2B target group, the desktop nevertheless remained highly relevant for reading mailings (46.3%).
About the study
The Inxmail Email Marketing Benchmark 2020 is based on around three billion anonymized emails from more than 170,000 mailings sent. The emails analyzed were sent between January 1, 2019 and December 31, 2019 using the email marketing solution Inxmail Professional in the target markets of Germany, Austria and Switzerland. Unless otherwise stated, the results are always the median of the key figures analyzed.
For the last two years, the email marketing provider Inxmail has also analyzed the performance of transactional emails sent with the Inxmail Commerce solution. Inxmail will publish these key figures in a separate study for the first time in 2020.
The Inxmail Email Marketing Benchmark 2020 is available to download free of charge.