According to the study conducted by market research start-up Greenadz, 64% of German online users would take part in an online survey in return for a tree donation. The only way to offer more incentive is to pay panel participants one euro per survey.
Market research gives companies a valuable insight into the customer perspective, be it on the success of a marketing campaign, the design of product features or the willingness to use a product. Companies no longer invest in products and brands without reliable figures. However, users are now tired of the flood of surveys. 40 percent of all German online users do not take part in online surveys. And even those who are generally happy to give feedback use their online time very consciously. Just 22 percent are satisfied with a thank you from the market research institute as an incentive for an online survey. More than three quarters expect to be rewarded for their feedback in the form of incentives.
And here, too, they have clear preferences. For example, a reward does not have to be expensive: a contribution of one euro is enough. The most popular incentive for eight out of ten respondents is the direct transfer of money to a PayPal account. In second place for almost two thirds is a tree donation - making it the most popular non-monetary incentive. Other donation-based alternatives such as a €1 donation to SOS Children's Villages or Greenpeace are still more popular than monetary rewards in the form of prize draws, vouchers or discount codes.
The most popular incentives at a glance
1. direct money transfer of 1 euro to a PayPal account (80 percent)
2. tree donation for a climate protection project (64 percent)
3. 1-euro donation to an SOS Children's Village (61 percent)
4. participation in a prize draw for 5×100 Euro Amazon vouchers (54 percent)
5. 1-euro donation to Greenpeace (52 percent)
6. 1-euro voucher for iTunes, Google Play, etc. (49 percent)
7. 10 percent discount codes for one provider (48 percent)
n=316. Question: For future online surveys, we, a new German market research institute, would like to reward the time for participation and would like to know what you would prefer as a thank you for taking part. The survey takes 3-5 minutes and is completely anonymous. How attractive would the following options be to you personally?
But why are donation-based incentives such as the tree planting campaign so attractive? Every second person is attracted by the contribution to environmental protection, and every fourth person finds the meaningful deed they are fulfilling appealing.
Sandra Gärtner, Managing Director, Greenadz, explains the added value of incentives for market research: "Incentives such as tree donations not only increase the willingness to participate and therefore the number of cases. A sustainable incentive concept can also convince people who would otherwise not take part in online surveys. This brings the sample even closer to the online socio-demographics and increases the quality of the study results."
If attractive incentives are accompanied by a high level of transparency, the willingness to participate increases further. Four out of ten respondents refuse to participate in online surveys primarily due to a lack of clarity about the client (81%) or the survey objective (74%). 78% are also annoyed by the invitation via pop-up windows.
About the study: The study was conducted on the basis of 512 online users in April 2015, recruited via Lightspeed GMI's online access panel, representative according to socio-demographics and cross-quotated according to age and gender. The presentation of the study results can be accessed via e-mail can be requested free of charge.
Image material:
Portrait Dr. Sandra Gärtner, Managing Director GreenAdz
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Portrait John Sasse, Managing Director GreenAdz
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Logo, GreenAdz
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