Nine years ago, on the initiative of the Dutch corporate publishing association "Smin," specialists in the communication discipline of corporate publishing - internationally known as customer publishing (or custom publishing) - met in an old villa near Amsterdam. Since then, they have been meeting every six months in a major city, London, Munich, Madrid, Zurich, Prague, Liublijana, Brussels or Stockholm. They exchange experiences and know-how, formulate trends and define joint activities. The participants are representatives of the national associations in which the specialized corporate publishing agencies are organized, as well as specialized providers from countries (so far) without their own corporate publishing association, for example from Spain or the Czech Republic.
The current organization of specialistsThis international grouping is a loose federation of nationally formed associations. Initially, it was called the European Custom Publishing Forum (ECPF). Since 2007, the name of the association has been International Customer Publishing Forum (ICPF), as specialists from the USA, China and South Africa also participate. Around 20 countries now participate in the exchange of know-how and the activities of the ICPF. Interestingly, the innovative approaches rarely if ever come from the USA, but from the European region. Switzerland has been represented at these international meetings from the very beginning. In terms of associations, Switzerland belongs to the Forum Corporate Publishing (FCP), the only corporate publishing association that is formed on a transnational basis: the specialized providers from Germany, Austria and Switzerland are united in the FCP, which was founded ten years ago and has its office in Munich.
Budget ShiftsThe recent exchange in Vienna revealed clear trends and unanimous assessments as never before in the nine years of international exchange. A budget shift is clearly evident in all countries: Budgets from advertising budgets, direct marketing budgets and other communication disciplines are shifting to so-called storytelling projects with authentic content, i.e. to journalistic storytelling, i.e. corporate publishing or custom publishing print and online. In concrete terms, the classic image brochure is being transformed into an annual publication with a journalistic narrative, the catalog of products and services into a sales publication explaining the background and provenance of the products, and the commercial film into a corporate film with a documentary orientation or a story that is declared to be fictitious but is set entirely in reality (see the article "Corporate Publishing and the Moving Image" on the opposite page). In any case, corporate publishing providers are increasingly being approached and commissioned for online and print publishing in internal communications. The corporate publishing providers are experiencing these budget shifts both in their daily work, the increasing inquiries, but also the studies in the individual countries prove this quite clearly; according to the current CP Barometer of the European Institute for Corporate Publishing, which is conducted twice a year with the participation of one hundred companies and service providers.
Tight budgetsIn addition to the encouraging situation of these budget shifts, it was unanimously reported by all representatives sitting around the table: Customers are being more conscious with their budgets, and budgets are being negotiated harder. In order to save money, one or two established custom publishing projects are cutting back on one issue per year, for example, or the number of pages is being reduced. The budget portions saved in this way are very often spent on online content as part of cross-media publishing. In other words, online publishing still does not have its "equal" budget share on average. People want it, but budget increases for online publishing are (still) too rare. The budgets for moving images, i.e. corporate films, may be an exception.
Difficult times for publishingIf the positive situation for corporate publishing activities was confirmed in unison in Vienna, the reports on the publisher-based projects differ just as little: Particularly from countries with large home markets such as Germany or the UK, where partial financing by third parties, namely in national customer magazines or co-branded magazines, is much more part of the everyday publishing routine of corporate publishing providers than in countries with small home markets (Switzerland, Holland, Belgium, etc.), the bad news comes: The financially publishing projects are doing badly in contrast to the classic corporate publishing measures (fully financed by spoken budgets of the publishing companies). Here, the economic situation "clears the air". Publishing projects that are (partially) financed by advertisements stand on feet of clay. This is not bad news for corporate branding - corporate publishing is one of the best branding measures, but only if no false compromises have to be made due to financial constraints. In other words, where the corporate publisher provider is thrust into the role of publisher and the budgets for the project are not properly spoken for, publishing products are in a current bind and face a highly uncertain future.
Industries and pitchesInterestingly, all participants in Vienna saw the same sectors as resistant to the crisis: The public sector, the world of service providers, but also associations and non-profit organizations, as well as the healthcare sector, are showing unbroken growth in their corporate publishing activities. A typical example from Holland was a brand-new, very innovative publication from the Cancer Center in Amsterdam: The way in which patients are addressed is both knowledgeable and engaging, and the magazine not only demonstrates medical expertise but also takes patients seriously. On the other hand, industries such as tourism, retail, mechanical engineering and the automotive industry are in a bad way, as the participants in Vienna jointly stated.
There were several reports on pitch behavior in Vienna: Today, companies looking for a corporate publishing provider partially refrain from elaborate pitches, which are counterproductive for all sides. Such economically sensible companies also evaluate carefully in the market, but leave it at intensive discussions to get to know each other.
ICPF Projects In addition to the once again fruitful exchange of know-how, three projects were envisaged in Vienna: An ICPF website in the sense of an overarching umbrella for the national corporate publishing associations, an international "Best of the Best Award" for publishing products that have already won national awards, for the first time under the auspices of the British association APA at the end of 2010 in London, and international media work under the project management of the FCP in
Zurich.
Viviane Egli, Primafila AG
[email protected]Viviane Egli has been working in corporate publishing for twenty years and represents Switzerland in the ICPF on behalf of the FCP association.