According to the study, 62% of Swiss companies actively maintain Facebook, YouTube, Twitter, blogs or other platforms. In most cases, this high level of engagement is done off the cuff: only 22% have a social media strategy; 58% of those surveyed are planning a corresponding document. Success is also improvised: at 30 percent, only just under a third of active companies evaluate their engagement, while 38 percent plan to measure it.
45% of the largest Swiss companies are active on Facebook - putting this platform well ahead of YouTube and Twitter (28% each) and blogs (25%). Facebook is by far the most important channel, and it is also where content is posted most intensively: 40% are active daily or weekly, ahead of Twitter (27%), blogs (22%) and YouTube (13%). According to the authors of the study, this means that a platform that had no relevance in a comparable survey four years ago has risen to the top of the corporate agenda. Engagements on YouTube and blogs have more than doubled in the same period (YouTube from 10 to 28 percent; blogs from 12 to 25 percent). The MAZ-Bernet study Web 2.0 from 2007 still showed 7 percent of the Swiss companies and organizations surveyed with a presence on Second Life.
High expectations, clear fears
The three most frequently mentioned hopes for success are dialog with target groups (64%), building an employer brand (59%) and maintaining image and reputation (52%). In seventh place in this ranking is the desire not to miss out on a trend. Loss of control (62 percent of multiple responses) and high costs (57 percent) are clearly at the top of the list of weaknesses attributed to social media. Fear of indiscretions by employees and public criticism are in third place with 12% each. These assessments are also reflected in cost estimates: The majority of the largest Swiss companies see more expense than benefit in social media (35 percent), a quarter see a balanced bill (24 percent), and only just under a fifth (17 percent) hope for a positive bill.
In concrete terms, the current commitment of the largest Swiss companies is expressed in jobs: A high 39 percent already have human resources for social media work, 13 percent are planning this step and 5 percent are relying on external resources. Companies are also stepping on the gas when it comes to monitoring: 73% state that they monitor social media channels or are planning to do so (54% yes, 19% planned). Four years ago, 60 percent had a general online monitoring system in operation or planned (44 percent yes, 15 percent planned; MAZ-Bernet study Web 2.0 study from 2007).
The study is freely available at Bernet.ch/socialmediastudy and is based on an online survey of the 142 largest Swiss companies. 56 companies answered all questions; the survey was conducted in October 2010.