WW: How far does beetagging go today? You can take a picture of an empty stocki pack and order a new one directly?
Hansres Emch: Exactly. But that's not all. Our first customer, the baking ingredients wholesaler Alipro, is already using beetagging. Its system tag is a highly functional multilayer on which all retail partner data and authorizations can be made accessible, as well as product specifications, recipes or order information. All of this can be accessed via mobile. For example, by taking a picture of the beetag, bakeries not only receive information about the product, they can also order the product in question directly, make comments, etc. Customers can order the products they need from any location and have them distributed to a specific place at exactly the right time. In addition, they can, among other things, read specifications, obtain recipes, etc. directly in a production process. This system works worldwide. Alipro itself distributes to certain customers via the Beetaggs: the company sees who picks up the Tagg when and where, who orders how much of what, and thus receives precise medium- and long-term customer behavior data, which can be put into temporal, geographic and other relations. In this way, the customer segments can be recorded in a more differentiated way according to conceptual aspects and can be served in a more targeted manner. The whole application runs on a normal open source CMS. And the implementation of this solution did not cost hundreds of thousands of francs.
Is it possible to map all conceivable processes with the Beetagg?
To a large extent, that's what's special about Beetagg. It is not just a sales promotion tool with which you can make a competition, but primarily it enables you to map complete process chains. In addition to ordering and assembly processes, e-couponing and e-ticketing or customer loyalty processes are other exciting areas of application. The Beetagg is very robust, which means that the code is quite insensitive in terms of resolution, size and reading distance: I pick it up at any angle and, at enormous speed, I immediately have all the information and applications associated with the tagg on my mobile. From there, I can read information or, as in the case of Alipro, order the photographed product directly. That's because when I'm logged in to Alipro as a customer, my address data is also stored, as well as the permissions to order from Alipro and read prescriptions or other data. All I have to do is log on to the system and I can access everything. By the way, Alipro can adapt the authorizations from customer to customer, so there are information levels that can only be used by very specific customers, for example, when it comes to production specifications. In this way, the company can also send out product group-specific or even customer-specific news. Beetaggs can also be timed so that data is automatically deleted again after a certain time - which, by the way, together with geotagging, i.e. location recording, is also relevant for certain authorizations. The time and place of retrieval must be correct, otherwise data cannot be accessed or processes cannot be triggered.
Sounds exciting. Beetaggs seem to make everything possible, which we've been trying to exploit for some time with a combination of Kooaba, barcodes, QR codes, online ordering systems and various online tools. Did you have Alipro on board right away?
Yes, actually, it is. I met the CEO and the sales manager, and they both said, "What, this is all possible?" A concept quickly emerged, and Alipro introduced the use of Beetaggs. You can see from this that the decision to use beetaggs is primarily a top-down process. It takes decision makers in the company who are convinced of the concept of the technology and implement it consistently. Unfortunately, there is still a lot of skepticism due to a lack of knowledge. But if you think in terms of processes, you will understand relatively quickly what advantages beetaggs bring.
Beetaggs are not only interesting for B2B. My private shopping could also be done in a relaxed way from home by simply photographing the taggs on the products I need. The purchase could then be put together for me to pick up or even delivered. Shouldn't the large retail chains take advantage of this opportunity? At least the Coop is already making good sales with online shopping.
Absolutely. In the B2C sector, however, we're not there yet. Among the suppliers of large distributors, there are companies that are interested in Beetaggs. But that's just it: This is a top-down process that ultimately has to be implemented on an interdisciplinary basis. At the very least, you need the managing director, the sales manager and the product manager behind you, they have to work together. If the purpose of using Beetaggs is not understood, the introduction will hardly work. That's why small and medium-sized companies are currently faster and more agile with such innovations than the large corporations. In smaller companies, the paths are shorter, they recognize the benefits more quickly, and decisions are more direct.
What role do marketers play in the adoption of beetaggs? Could they push the new technology?
They could. But the larger the company, the more the common, function-oriented understanding of marketing and communication prevails. Example: In one company, we wanted to introduce beetaggs to differentiate the product line and its capabilities. We were told: We're going to do an image campaign first. I then said: "In the image campaign, you could implement seasonal ideas with Beetaggs, show daily new testimonials, point out the other products with a campaign, make game ideas accessible and trigger additional sales with a campaign. Unfortunately, to no avail.
And why is that?
I think the realization that it's not a technical gimmick, but a system with processes and process layers is still not very widespread. I like to talk about communication kinetics. "Optimizing processes, managing them more precisely" sounds a bit unwieldy, although the bottom line is that processes are becoming simpler, more convenient, faster, more open, and more cross-media, and that you can target the customer with possible processes and corresponding tools. And with applications with which he can and wants to react. We are only talking about visible taggs here. We can already print 8-mm taggs, which are only visible under certain light sources, directly onto labels or paper. So they are virtually invisible. NFC applications, i.e. near-field communication for contactless data exchange, are also coming along rapidly. We can already print a beetag on every newspaper and magazine page, on every package, every poster and every advertisement, and thus make the paper interactive, i.e. deposit it with processes, data and functions. Then it is no longer necessary to refer to additional data with an icon, but the tag is also the link to the additional information. This knowledge is not fundamentally new and should urgently flow into the training. Technically, this is hardly a problem, but conceptually, we are facing challenges, because there are still hardly any people who understand the possibilities and exploit them conceptually. In addition, there is probably no pioneer: If Apple were to use Beetaggs now, or Nike were to come up with a Beetagg story, then things would probably happen faster.
What would have to change in the marketing and advertising industry, as well as in the media, for tagging to be more than just a dream of the future?
To put it provocatively, we have to switch to process-oriented thinking. Not a big step, actually. In our case, for example, the conversation with the customer is somewhat different from the usual: We try to assign and map the topics of sales, communication/advertising, sales promotion or authorizations to the target groups with the various instruments as process chains. It is therefore a matter of using the complexity of the technology where it makes sense to do so. Many companies do not even know what is possible and how it could be used. And above all, why it makes sense. Of course, you need courage to try out new things. To do so, you have to free yourself from the constraints of Excel sheets, sales targets, classic advertising goals such as supported and un-supported brand awareness, etc., or at least visit new levels of consideration.
Can you also collect data about your customers or consumers with Beetaggs?
Yes, of course. In marketing and advertising, of course, this is a big issue. The first question is always: What do I want? If a classic ad is the right tool to achieve the set goals, that's good - especially if it's actually used by the consumer via additional functions and additional benefits. In this way, I receive feedback from corresponding processes and then have multi-layered feedback material. In the case of a direct mailing, taggs offer a variety of ways to get highly precise feedback on who used which offer, when, where, why, and in what depth. Try that with a classic mailing. We need to turn to the kinetic processes in communication. A plant manufacturer, for example, who handles the repair process of a plant via Beetag¬ging, among other things, no longer needs to make a handwritten report after the order has been completed. The data on which of his employees did what, when and for how long has long since been recorded in the system, for example via status indicators. If the repair of plant components has to be carried out in a protected area, the fitter naturally cannot get in everywhere; someone has to accompany him. And the accompanying person must first be informed that the fitter is now there. It is simpler if the required access is enabled for the fitter on the tagg. Misuse is not an issue, because of course the authorization is timed exactly to the moment when the mechanic is standing in front of the gate. This is recorded by geotagging. Taggs can also be used offline to guide the fitter to the exact location where the repair needs to be done. All steps are reported in the background and can be checked afterwards. If you start to see the processes behind everything, you will discover unlimited possibilities for beetagging.
Interview:
Anne-Friederike Heinrich
Photos: Polytrop
IN BRIEF
Polytrop, a marketing and communications agency based in Adliswil, was founded in 1991 by Hansres Emch and Nino Kündig and employs seven people. It designs and implements classic advertising materials, sales promotion material through to trade fair construction, radio and TV spots, and events. It also develops new approaches to direct and e-communication using state-of-the-art tools. Polytrop's clients include Vögele, Migros, Elektro-Material AG, VISA, the Zurich Opera House and ETH Zurich, SUVA, the Gottlieb Duttweiler Institute, the Swiss Bankers Association and various companies in the pharmaceutical industry. www.polytrop.ch
The Beetagg was developed by the Swiss company Connvision AG: www.connvision.com
*Beetaggs are two-dimensional barcodes with a honeycomb structure that are suitable for mobile tagging. Unlike other 2D barcodes such as QR codes, a Beetagg does not immediately contain application information. This is only assigned to the corresponding Beetagg code by a web access.