The term PR has an image problem throughout Europe, while corporate communications is establishing itself as a new industry term. Social media is still seen as the biggest strategic challenge. This is shown by the latest edition of the European Communication Monitor, according to Grayling in a press release. The European Communication Monitor shows that the majority of communication professionals are responsible for an extremely broad operational, thematic and strategic spectrum - and usually have direct access to the top management level of companies.
Grayling is an official partner and sponsor of the global study in the field of public relations and communications management, in which a total of 2,209 senior-level PR consultants from 43 countries took part. The annual survey is conducted by professors at universities in eleven countries under the direction of Ansgar Zerfass. The research group is supported by Grayling, the global public relations agency. "Communication and PR are becoming increasingly important for the success of companies," explains Hanning Kempe, CEO of Grayling Germany and Switzerland. The European Communication Monitor is a key barometer for the entire industry.
Key findings from this year's study
According to the study, the influence of PR is increasing. In three out of four companies, the management level takes communications consulting very seriously and actively incorporates it into its strategic planning. Many communication managers have direct contact with top management: 18 percent are members of the board themselves, 60 percent report directly to the CEO. However, according to the study, this hierarchical position does not necessarily have an impact on other areas of the company. Cooperation with the respective departments for internal strategy is rather weak. In addition, only a minority of respondents (48%) believe that the PR department generates financially measurable or immaterial benefits for the company.
Nevertheless, PR now has a remit that goes far beyond traditional media relations. In eight out of ten organizations, the PR department communicates with a wide range of stakeholders, including consumers, employees, investors and politicians.
According to the study, the strategic challenges are currently: digitalization, business orientation, sustainability & CSR, transparency and trust. In the future, PR work will mainly be dominated by the following topics: The targeted and systematic use of online and social media remains in first place (55 percent agreement). This is followed by the direct strategic linking of communication work with corporate objectives (44 percent approval). Sustainability & CSR, transparency and dialog orientation as well as building and securing trust are further focal points.
Corporate communications remains the most important PR discipline in companies, ahead of marketing and consumer communications. With regard to the communication channels used, online is becoming increasingly important in the media mix. However, experience shows that communications professionals of all people tend to overestimate the development of PR disciplines and especially the online channel.
According to the study, social media is on the rise. However, the corresponding management and governance structures are not keeping pace with developments. Only four out of ten communications departments have social media guidelines, and only one in three companies has tools for monitoring the social web. In addition, the know-how of many of those affected regarding the initiation of web-based dialogue measures and knowledge of the legal framework for social media also shows considerable potential for optimization.
According to the study participants, the five skills that will be most important in the future are the combination of traditional and new media (83% approval), relationship building (82% approval) and the use of communication technologies (80% approval), followed by practical skills such as public speaking and presenting (79% approval) and coaching (75% approval). However, a direct comparison with the actual training programs currently offered for PR managers reveals a large gap between the actual need and the current situation.
As many as 42% of study participants believe that the term PR or public relations has a negative image. Around half of the respondents believe that the reasons for this lie primarily in reporting by the mass media. As a result, many study participants would welcome the use of other terms such as 'corporate communications' (68 percent approval), 'strategic communication' (61 percent approval) or 'communication management' (56 percent approval).
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