The Swiss Indoors used a viral voting campaign to choose the best tennis player of all time. The concept and realization came from the duo Notch Interactive and Alex Schmid. Together with presenting partners Manor and Blick, an interactive online voting platform with exclusive video and image material from the Swiss Indoors archive was launched for the History Award, combined with campaigns on Facebook and in print publications. The visual centerpiece was a three-dimensional trophy featuring the names of the greatest tennis legends. For two months, fans were able to vote for their favorite player and win a VIP package with award presentation. Roger Federer received the most votes. The campaign was promoted across the board with advertisements, online banners and various customer loyalty measures by the partners.
The election procedure as an integrated concept by Alex Schmid and Notch Interactive
WW: What was Alex Schmid's job in this competition?
Alex Schmid: Roger Brennwald from Basel Swiss Indoors had the idea of having the "best tennis player of all time" elected on 1.11.11 as part of his tournament. To do this, he needed a setup with sponsors who would support the project. Manor was the first to get on board. We are the agency for Manor in the card business. We were therefore given the role of general contractor for this integrated concept. As project manager, we worked with our partner Notch Interactive to develop the strategic foundations and create an integrated concept. Project coordination also included developing the content for the voting tool, preparing the texts and translating them.
What criteria were used to select the various partners?
Manor is traditionally a sponsor of the Basel Swiss Indoors and was therefore a given. It was still a question of finding a media partner in order to be visible across the board. Blick, with its sports expertise, was ideal.
What did Notch Interactive contribute?
Notch Interactive was responsible for the creation and animation of the key visuals, which were also used as trophies at the awards. Notch Interactive also created the online concept, the web design, the mobile application, all player videos, the advertisements and banners. They were therefore also responsible for the technical implementation.
How does success manifest itself?
By the time the "electronic ballot boxes" closed, we had counted 38,000 votes. As interested parties were able to vote once every day, this means an average of 3.2 votes per participant with 12,000 participants. Anyone who cast their vote on the platform received a confirmation email from us. Attached to this was a PDF voucher for 10 francs, which could be printed out and redeemed at Manor. So far, these vouchers have generated around 100,000 francs in sales at the POS. This corresponds to a redemption rate of 2 percent, which can be considered very successful compared to other such campaigns.
Where were you surprised, disappointed?
We gave customers the choice of voting either via email or Facebook Connect. Surprisingly, most votes were cast via the email channel and very few via Facebook. To put this into perspective, it should be added that this channel was not actively advertised, but only made available. Facebook ads would certainly have helped to increase the rather low value of Facebook participation.
What were the tricky issues and how were they overcome?
We have worked with three major partners: Basel Swiss Indoors with Roger Brennwald, Manor with Bertrand Jungo and Marc Walder at Ringier. It was a challenge to keep these three partners up to date with the development of the project and to obtain their approvals within a fairly tight schedule. On the other hand, the voting platform thrived on exciting content. We had to find this in archive recordings that go back relatively far in the history of tennis. We're talking about black and white photos of the oldest players, which literally had to be cut out of the photo albums and then technically edited. We also had to obtain the rights to numerous videos in order to be able to put them on the website. From this material, Notch Interactive has put together some very nice documents.
What did the campaign achieve for the individual partners?
Manor certainly benefited from the store traffic and from the sales generated by the vouchers that could be redeemed in a Manor store as a thank-you for your vote. In the case of Blick, it was an added benefit for the reader. There was a trial subscription for potential subscribers, which was used extensively.
Interview: Andreas Panzeri