Corporate Publishing: Content sells
Corporate media can be used to enhance a company’s and its products’ images. That’s common knowledge. But to what extent can they be used to support sales? The CP Barometer, conducted by the market research and strategy consulting firm Zehnvier on behalf of the European Institute for Corporate Publishing, shows that content sells.
Regardless of whether companies use customer magazines or digital corporate media: In most cases, the primary objectives of corporate publishing are image cultivation and information dissemination. However, triggering purchases - known as editorial shopping - still tends to take a back seat for many companies. What potential is there here for the future, and how can intelligent links be created between journalistic content and purchasing opportunities?
Sales support potential
The latest results of the CP Barometer Autumn 2011 (see infobox) clearly show that the communication managers surveyed consider corporate publishing to be fundamentally suitable for creating incentives to buy and increasing sales: 62% consider the potential to support sales with corporate publishing to be great or even very great, while a further third see at least partial opportunities to promote sales with journalistic content. For most company representatives, the sales-supporting effect of corporate media is primarily due to the fact that they can be used to present products well (72 %) and that customers can be informed about sources of supply (68 %). However, the direct trigger for action is also seen as an opportunity. For example, one in two people believe that corporate media can persuade customers to make personal contact with the company - for example with the sales force. As many as 41 percent see corporate media as a suitable tool for directing customers to direct purchasing options such as online stores. The majority of communication managers (55 %) are of the opinion that CP solutions can be used to support sales to both consumers and business customers.
Optimal media triad
Journalistic content is therefore seen as an effective sales driver. From the companies' perspective, websites and print magazines are best suited to editorial shopping. They are considered by 59% and 53% of respondents respectively to be very well or even excellently suited to supporting the sale of products and services. Around 40 percent each consider apps, e-newsletters, videos and mobile websites to be helpful when it comes to creating incentives to buy and increasing sales. By contrast, social networks (26 %) and blogs and microblogs (11 %) are considered to be less effective in terms of sales.
Of course, individual media can certainly be effective in supporting sales. As many as 40 percent of company representatives are convinced that sales can be effectively promoted by focusing exclusively on a single print medium such as a customer magazine. Mobile media used in isolation - for example apps - are also considered suitable by 40 percent of communication managers, while 30 percent think the same of the isolated use of online media. However, the orchestrated, coordinated use of various media is considered to be more effective. A media combination of print, online and mobile media is at the top of the list of favorites among communication managers. 76% of those surveyed believe that the sale of products and services can be promoted very well through such a media triad.
Intelligent links
Finely tuned media networks are therefore preferred when it comes to creating incentives to buy and increasing sales. So how exactly can different media be linked together to support sales? In particular, how can links be created between customer magazines and online stores? From the respondents' point of view, voucher codes for products or services in particular can encourage magazine readers to visit online stores: 40 percent of respondents consider them to be excellent or very suitable for encouraging readers to make an online purchase in an online store. The inclusion of a link in the print magazine combined with an incentive (e.g. participation in a competition or a discount for the first 100 people to click on the link) is also suitable for building a bridge between the customer magazine and the online store, according to 40 percent of respondents. There is less euphoria when it comes to mobile tagging: QR codes integrated into magazines, which are scanned with a cell phone and redirect the user directly to an online store via the cell phone browser, are only considered by 25 percent of company representatives to have a high level of traction in the digital world.
Added value in terms of content is crucial
The communication managers surveyed agree that certain factors must be fulfilled in order for corporate publishing to be used successfully to support sales. The fact that a well thought-out cross-media concept is essential for success has already been mentioned. However, it is also considered crucial that the media used offer the target group genuine added value in terms of content. In other words, relevant content with journalistic standards is required, such as in-depth reports and background reports, professional photo stories or exciting news. Purchasing decisions can only be positively influenced if you manage to establish yourself as a credible, honest and authentic source of information. The prerequisite for this is sustained editorial excellence. Conversely, this means ensuring that the content does not become too salesy despite all the sales support:
Excessive commercialization is seen by 87 percent of respondents as the greatest danger of editorial shopping.
Conclusion
Journalistic content can be an effective sales driver and a good alternative to traditional advertising measures. The combination of print, online and mobile media offers companies diverse and promising opportunities to showcase products, create incentives to buy and increase sales. It is therefore not surprising that eight out of ten companies expect the importance of editorial shopping to continue to grow in the coming years. The prerequisite for success is editorial excellence and journalistic substance. Potential customers do not want to be bombarded with platitudinous slogans, but want to be cajoled with credible, relevant content. Clemens Koob and Stefan Lohmüller*
* Authors:
Prof. Dr. Clemens Koob is Managing Director of the market research and strategy consultancy Zehnvier and Professor of Market Research and Strategic Marketing at Erding University of Applied Sciences. Stefan Lohmüller is project manager at Zehnvier, where he is responsible for the CP Barometer.


