- Gamification: The big brands are becoming more playful Typical game features are applied to non-game situations so that the user can play an active role. The simplest type of gamification is points-based reward collection. This means, for example, that achievement rewards can be collected or the consumer works their way through puzzles. This is a fun and easy way to bind the consumer to a brand.
- Just Tap It: Wide-ranging use of the mobile wallet Since most people take their cell phone with them everywhere - just like their wallet - it makes sense to combine the two. It is no longer a hassle to pay with money or credit cards, but simply with the cell phone. For advertising, this means that the cell phone will become increasingly important in the lives of customers. They will no longer just use it to make calls, but also to pay, as a passport, as a house or car key. For this reason, the focus must be placed on cell phones and their advantage - simple communication with customers - must also be used in advertising.
- Virtual get-together: Users should be increasingly involved not only on the internet, but also in television. In combination with Twitter and blogs about programs, viewers can interactively experience the television offering and producers can obtain appropriate feedback.
- Online video finds its way into the living room: Thanks to YouTube and similar portals, videos on the Internet have long been a source of great fascination for users. In 2012, this online video phenomenon will also be brought into the living room. Although it will be difficult to bridge the gap between the possibilities of the Internet and the cozy atmosphere of the living room, this development will continue in 2012.
- Mobile marketing is becoming more social and local than ever before: SoLoMo - social, local, mobile - will be the new motto for advertisers and brands. A large number of cell phone users already use a map function that gives them directions and tells them which stores exist in their current location. It is only a matter of time before brands target these people who are in the right place at the right time.
- Growing - the only really important app trend: It seems as if it is impossible to create an app that can outdo today's app trends. Nevertheless, further developments such as new smartphone users or in-app purchases will emerge. The blending of TV, mobile and online will also lead to new achievements. Apps no longer have to be downloaded via iTunes, but can be downloaded from the manufacturer itself, and they will no longer only be used on smartphones or tablets, but also on computers and televisions.
- Social CPG e-commerce: The oscillation between engagement and marketing leads us back to traditional marketing At the moment, shopping in online stores is still low. But gradually this trend will also increase. So-called CPG, Consumer Packaged Goods Brands - i.e. brands of consumer products - will increasingly experiment with social media. However, caution is required, as consumers may no longer want to buy certain products or social media may negatively influence other consumers to buy them. Nevertheless, social media can be used as a platform for a media campaign or to test products. This demonstrates the popularity of fan communities - products can be sold before they have even reached a shelf in a retail store.
- The Social Graph: Generating important data for brands Facebook now has over 750 million users and continues to grow. Our real-life social lives have found their way into the online world, and almost every social platform links to Facebook to find a service for its customers. As a result, most users are providing more insight into their personal habits and needs. For many brands, this data is a help for their own products. In this way, it will be easier to calculate the influence of social media on brands in the future.
- Regulators are narrowing their view, while customers are paying the real price for "free" access: The ever-increasing amount of mobile data raises the question of regulation. Consumers would have to pay for someone to store their personal data. However, due to the large amount of this data, it would hardly be possible to monitor it, and consumers would hardly be willing to pay for something that should actually be free. A way must therefore be found to prevent this data from being misused. Otherwise, customer trust in a brand will be put to the test.
- The advent of seamless sharing: Around half of the 10,000 largest websites already have a sharing button, i.e. a function that allows certain content to be shared with others. This sharing function is becoming more and more of a trend and shows that today's internet users want to share content with their friends in a simple way. For brands, this means Those who produce good content lead the wave of sharing and reap the rewards.
- China will see a convergence of micro-blogging, social networks and information portals: The exploding growth of social media has undoubtedly had a major global impact, including in China. Although Facebook is banned in China, comparable local social media platforms have nevertheless emerged there. Over time, these social media platforms will become increasingly important and will sooner or later converge.
- Online advertising: Real-time decisions take center stage In the near future, the demand for real-time data from brands and creative decisions made during campaigns will increase. Successful market players will be those who quickly recognize how real-time data from media plans can be used to optimize online advertising through analytics and creative evaluation. Monica Danuser
Sana Carlton, Managing Director of Millward Brown Switzerland, comments on the results of the trend study
WW: How and on how broad a scale has this Millward Brown study of digital trends for 2012 been compiled?
Sana Carlton: The Top 12 Digital Predictions is an overview of current trends compiled by Millward Brown's Global Futures Group. It is based on our insights into the digital and social media market and our close collaboration with the leading companies in this field. The overview projects the most likely developments into the future, rather than focusing on established digital developments.
What is the most important insight for you?
We expect gamification, "virtual togetherness" and real-time online decision making to be the most influential digital trends for 2012. These have the potential to radically change the way marketing interacts with consumers. Take gamification as an example: applying playful mechanisms where we wouldn't normally expect them can open up countless new opportunities for marketing to engage consumers. Moreover, gamification is inherently social, which is probably one of the most important trends in general. Television, for example, will not remain a one-dimensional medium, but will also allow social interactions.
Will future developments in the digital world continue to take place gradually, or can we once again expect a real revolution?
Some of the trends we have identified certainly have the potential for digital revolutions. For example, the widespread acceptance of mobile wallets, i.e. paying by smartphone, is one of many indicators that after decades in which the PC was the entry point into the digital world, it will very soon be the cell phone. Replacing the previous dominance of the PC in the digital world is a small revolution in itself.
Is there also a trend that you would classify as negative?
None of the trends are negative in themselves, quite the opposite. The increasing variety of digital tools, particularly in the areas of social interaction and useful information procurement, is opening up previously unknown horizons for us all.
How can advertising and marketing benefit from these new trends? Can you give us a concrete example?
Advertising and marketing are based on the transmission of information about brands in a relevant and appealing form to the target group. With mobile marketing, companies can communicate via geolocalization at the relevant place and time. This can happen via active advertising messages from the company side, but also from the consumer side, who wants to receive information, promotions or recommendations, even in real time while shopping. In Switzerland, for example, it is easier than ever to view Zara's new spring collection on their app or La Redoute's new promotions. Smartphones open up opportunities for companies to communicate their products, advertising messages, points of sale or programs more precisely than was previously the case. Interview: Andreas Panzeri
Further digital prospects for 2012
Anyone reading through the studies on upcoming trends that are currently booming everywhere can prepare themselves for an exciting 2012. This year, for example, the most important journalistic award in the world will be one facet richer. The next Pulitzer Prize for "Breaking News Reporting" will be awarded for the first time on the basis of real-time reporting. In addition to live blogging, the jurors will also consider the integration of social media in their decision. Live blogging has become an important journalistic tool in the wake of last year's revolutions and disasters. Parallel to the expansion of multimedia practices and the merging of online and print editorial offices, in the near future journalists and programmers are to be hired in many editorial offices in order to promote the hype topic of data journalism together with the editorial offices. Further competition for traditional print media and their digital presence threatens to come from "You-Paper". The first successful step in this direction of personalization is "Flipboard", which was named iPad application of the year by Apple and one of the top 50 innovations of 2011 by Time Magazine. An algorithm uses traditional news, blogs and social media to create a personalized newspaper for each reader. Mobile devices will continue to gain in importance among the carrier media in 2012. On the one hand, the population in many developing countries is skipping the stationary phase and surfing the Internet via smartphone right from the start; on the other hand, studies also show a sharp increase in usage in our region, particularly in parallel with TV consumption. The first Facebook-only news agency is also to be founded in 2012. In the area of advertising, TV spending will overtake print revenues. Digital will continue to grow at a double-digit rate. the advertising week is completely Kooabized. Texts marked with the Kooaba icon offer additional material such as articles, images, videos or studies at the click of a button.