Study: Large Swiss companies on the social web
91 percent of the largest Swiss companies are now involved in the social web. Facebook has held its own, with YouTube following close behind and showing the highest growth rate.
This is shown by a follow-up study based on Barbara Kunert's master's thesis at the HWZ Hochschule für Wirtschaft Zürich. The social media engagement of Swiss companies has increased by a significant 29 percent compared to 2011. Facebook is most frequently maintained and has maintained its position as the leader with 68 percent. Youtube follows close behind at 66 percent. With a 38 percent increase over the previous year, the video platform shows the highest growth rate of all social media channels. Twitter has doubled its activity to 53 percent.
> To the detailed infographic (PDF)
A strong change can be observed in human resources. In 68 percent of large Swiss companies, corresponding employees are responsible for social media activities (plus 29 percent). Overall, 57 percent of the members of the management board are involved in social media.
Surprisingly, 36 percent of the largest Swiss companies nevertheless state that their executive board members are not interested in playing an active role. The departments most actively involved in social media activities are Communications, Marketing and Human Resources. Customer Service is only in fourth place by a wide margin. There is potential for Sales and Product Management departments.
While only 22 percent of large Swiss companies had a written social media strategy in 2011, this figure has more than doubled to 51 percent within a year. Nevertheless, the use of social media is still unplanned at 40 percent of companies.
Concern about loss of control decreases
A year ago, the biggest weakness of social media was the fear of losing control, which accounted for 62 percent of respondents, but in 2012, this fear declined by 9 percent. At the moment, the main concerns are the time required for maintenance (57 percent) and the high level of resources required in terms of personnel and finances (55 percent).
Why social media? Image and reputation building tops the list at 87 percent (up 35 percent). Positioning as an employer brand holds its own in second place with 74 percent. This corresponds to an increase of 15 percent. Dialog with target groups takes third place with 68 percent.
The study is based on an online survey of the 141 largest Swiss companies conducted in December 2011, in which 53 companies participated. The detailed follow-up study "Swiss Large Companies on the Social Web 2012" by the HWZ Hochschule für Wirtschaft Zürich, Hutter Consult and Barbara Kunert, as well as the infographic, are freely available at Fh-hwz.ch/fsmm and Socialmediastudy.ch.











