For three days, I felt the pulse of social media experts in 14 specialist presentations and numerous discussions. I am left with memories of committed people and the following insight to pass on: when developing your social media strategy and designing your social media campaigns, never fall for the magic of grandiose patent remedies - because they don't exist. For me, the Blog World & New Media Expo from June 5 to 7 was a congress of exciting contradictions. Every expert opinion was immediately refuted with a counter-expert opinion - vice versa. So: do your own thing. Get stuck into the subject matter, work methodically, tap into your sources and create your own areas of tension. Areas of tension are the most fertile ground for strategically anchored social media ideas and effective new media campaigns. What follows are three, in my opinion, practical quote duels with exciting food for thought for your social media work.
Vice: "Don't worry about being consistent - just blog and have fun". As a disciple of holistic communication theories - from Bruhn (University of Basel) to Bleustein (Publicis) - I find this statement by star blogger Chris Bogan remarkable. What Brogan wants to tell us: Planning is good, starting is better. Pondering over which posts and tweets are likely to generate the most likes, comments and retweets is the wrong recipe. A mix of learning by doing and trial and error is better. You will learn quickly and recognize your mistakes quickly. Because the feedback from your recipients on posts, comments, tweets and retweets is immediate and authentic.
Versa: "Framing matters!". That's what the same Brogan says, and here's what he means: Create your content and pay attention to a consistent structure and dramaturgy. Over time, you will become more experienced in form design, more creative in content, and the viewer will become more practiced in reception.
Vice: "Move away from word driven content to picture driven content" - says Mat Knell, Head of Social Media at AOL. Visuals communicate faster and more emotionally. Both speed and emotionality are basic requirements if you want to use the 3-second attention window of people surfing past to your advantage. Knell and his three co-speakers document the triumph of visual language with the explosive growth in popularity of visually oriented online networks: Pinterest is the fastest growing network. Instagram was acquired by Facebook for a billion dollars, and Tumblr is the darling of a young, up-and-coming and influential generation of bloggers.
Versa: "Visual pollution". This quote comes from Jay Bear, author of the highly recommended social media book "Convince and Convert". Image storms are taking over the networks, stirring up dust and clouding the general view. This makes it difficult for image and brand worlds to grow together in the long term. Erik Decker is a professional blogger from Indianapolis and co-author of the book entitled "No Bullshit Social Me Media - The All-Business, No-Hype Guide to Social Media Marketing". Decker captains us through the image storm to the calm center, and he has a clear message: "A word is worth more than 1000 pictures". He relies on "The art of creating methaphors" and the "Iceberg Principle" by the great Ernest Hemingway. One eighth of the icebergs rise out of the water. An equal proportion of words protrude from seeming insignificance. Take a dive and get to the bottom of the meaning of words for the people you are writing for. In Decker's words: the right word is more valuable than a thousand pictures. And another argument in favor of words: Googlebots, the Google programs that search the Internet when you make a query. Googlebots cannot recognize images. For search engines, an image is invisible as a visual object. They only find image descriptions.
Vice: "Automate what you can." Stephanie Sammons is a Texan and an advocate of social automation. And she's in good company. It feels like 99 percent of all posts from companies on the four largest social networks Facebook, Linkedin, Twitter and Pinterest are published automatically. Sammons justifies her "Automate what you can" philosophy with a "Minimize your time, maximize your impact" strategy. The aim is to achieve a comprehensive "always on - 24/7" presence with as little effort as possible. With the help of social media management dashboards, posts, tweets and updates are timed and automatically fed into the channels. For example, if you comment on your favorite team's performance on Facebook or Twitter and don't get any words of appreciation posted in return, you are usually interacting with a vending machine.
Versa: "You can't automate authenticity." Scott Stratten is Canadian, author of the book "Unmarketing", and he calls a spade a spade. For example, when he says: "Social media automation is mannequin networking. " Half of all updates on Linkedin are made via Twitter. At that moment, the recipient is on Linkedin and the sender is on Twitter. The same applies when the blogger promotes their latest post via Twitter. The recipient is on Twitter, the blogger in his blogsphere. For Stratten, what such senders do has nothing to do with "social". Because what the sender is signaling to the recipient is: "I'm here to announce something. I'm not here to engage with you, listen to you or answer your questions." But according to Stratten, this is the only truly effective way to engage in social networks: Being with the recipient at the moment they respond to the message by answering their question, commenting on their statement or taking on board their opinion. Take Twitter, for example: the half-life of a tweet is ten minutes. Within this time window, the sender has the unique opportunity to engage in conversation with committed recipients - customers, buyers, employees, opinion leaders. After that, the recipient is gone and the opportunity is lost. Stratten's recipe? "You don't have to be at every social media site." Beat Hürlimann