Content marketing is essential for a successful.Many companies rack their brains over the design of their own website. Nowadays, there are so many options that it seems almost impossible to find the best one. After all, everything could be done differently. Certain tips and guardrails are nevertheless quite helpful. "You should be clear from the start that the website is not being designed as an end in itself," says Ben Klein, Managing Director of the Zurich-based full-service digital marketing agency Bee Inbound AG. A great design is certainly attractive "prima vista ", he adds. "However, it is much more important that the company can generate good quality inquiries and leads via the website."
Careful analysis requiredBen Klein recommends thinking about an inbound marketing strategy as a first step. This applies both to a redesign and to a completely new website. With a careful analysis, one can learn more about the target person ("buyer persona") and their challenges and, based on this, develop content that is relevant for them. "You ideally deal with the optimal conversion and make friends with social media. In a strategy plan/game plan, the exact goals to be achieved with the digital marketing strategy are first defined. Based on this, a concrete action plan is then developed for implementation."
User needs must be at the centerWhen developing the website's content and structure, it is very important to think from the user's point of view and take into account his or her needs in the individual phases of the customer journey, says Andrea Iltgen from the Internet agency Xeit in Zurich. "That sounds banal, but it's not. Because when developing a corporate website, representatives from many areas usually register their wishes and needs. And here it's always a matter of returning to the user's point of view and consistently aligning the site with his or her needs."
Different user typesIt is important to remember, however, that there are very different types of users. "One prefers to obtain information via images, another via moving images, the third reads, and the fourth would like to print out a PDF if possible," reports Andrea Iltgen from experience. Accordingly, it naturally makes sense to also offer multimedia content. In order to avoid overloading a page, it can make sense under certain circumstances to divide and outsource content to several content instruments: for example, to a wiki, a glossary or a blog. "This content should then be linked together where it makes sense."
Answer customer questions and offer solutions The preparation of the content is one thing, but the message actually communicated is something else entirely. "Content must never be an end in itself. The content must always answer the target person's questions and offer real added value. The content has to be helpful," says Ben Klein from Bee Inbound. He adds that it is precisely not ostensibly about the company's message, i.e. not about self-promotion. "Content marketing should be about answering customer questions and offering solutions," he says. Because that's how users work: "They search the Web for answers to their questions. Of course, this also applies to products and services.
Perception via Google In addition to the preparation and quality of the content, the decisive factor is of course whether it can be made accessible to the desired target audience at all. Perception essentially takes place via Google, says Philipp Sauber, owner and managing director of the digital marketing and full-service agency INM AG in Wetzikon. "That's why a website must be search engine optimized, contain appropriate keywords and, above all, authentic content."
Effect clearly measurableThe effect of a website can also be clearly measured. "Google ranking, traffic, dwell time, reaction to a 'call to action' and 'conversion rate' are among the criteria that distinguish a good from a bad website. Of course, all communicative means such as videos or graphics should be used, but subordinated to the goal of turning visitors into users and ultimately into customers." Perception is one thing, user-friendliness is another, he said. "A commercial website must lead the visitor, regardless of their device, clearly and quickly to the goal, trigger an action."
Linking brands with relevant contentPhilipp Sauber also takes a clear stance on content. Content marketing describes the skillful linking of brands with relevant content. As long as a web-friendly structure is ensured, anything goes. "However, anyone who only attracts attention but does not deliver will fail. Better is: an expressive 'key visual' linked to a core message and a 'call to action', a lead text that gets to the heart of the offer and is provided with a keyword-relevant title, supplemented by listicals, infographics, checklists and testimonials." The point here, he said, is a complete work in which nothing should be left to chance.
A web presence can always be developed furtherFinally, it is also helpful to realize that this overall work is never complete, but can or even should always be perfected further in a rolling process that never ends. "It is important to understand that there is no such thing as the perfect web presence. A website is never finished and must be constantly revised, updated, rebuilt and adapted to the latest technological possibilities," says
Simon Künzler, Co-Managing Director at Xeit together with Andrea Iltgen. Künzler is convinced that a lot of convincing still needs to be done precisely for this. "I think that this understanding or, even better, this mindset has not yet arrived in many companies."
Author: Robert Wildi