Purpose-driven marketing pays off
A recent study by the Organization of Advertisers in the German Brand Association (OWM) examines the extent to which doing good also benefits a company’s bottom line. The results show that purpose-driven marketing pays off.

On behalf of OWM, the strategy agency diffferent investigated the effects of a defined purpose on the economic results of a company, what purpose needs consumers have and how they actually consume in a purpose-oriented way. The survey also looked at the role of marketing in terms of purpose finding, implementation and communication.
"The current purpose discussion is a mixture of zeitgeist, concerns about the future and an awakening sense of responsibility. Companies are asking themselves the legitimate question of the entrepreneurial effects of purpose-driven action. Our study clearly shows that purpose pays off. And not just for companies that want to appeal to young, educated, urban and high-income target groups," says Joachim Schütz, Managing Director of OWM.
Jan Pechmann, Managing Director of Diffferent, adds: "Do good and talk about it! This sentence has never been more true than today. Purpose has changed from an optional freestyle activity to an elementary duty in the battle for consumer attention. So doing good and not talking about it is just as wrong as superficial purpose-washing. Purpose is business-relevant. It must be taken seriously by marketing and consistently activated."
Purpose defines the inner attitude of a company in the context of the times. It describes how a company wants to change the world through its actions.
Ideally, the purpose provides answers to three essential questions: How do I as a company meet the social and ecological requirements of society? What moral compass do I follow? What price am I voluntarily prepared to pay for this?
Every company has a purpose that serves to secure its existence. For a purpose to be effective, it must be translated into concrete actions. This is exactly what more than four fifths (83 percent) of the consumers surveyed demand. They demand that companies act responsibly - and the trend is rising. This shows that the current purpose debate needs to change its focus. It is not a question of whether a company needs a purpose, but how to operationalize and communicate it in a way that is relevant to the business.
Purpose is relevant to sales
Purpose brings brands into the relevant set, increases the recommendation rate, strengthens customer loyalty and creates a willingness to pay more. Regardless of age, level of education or income, around two thirds of consumers surveyed try to consume 'well' and sustainably. They want companies to provide information and support in developing their own purpose competence.
Purpose can be targeted
Purpose unfolds its effect on business success when companies succeed in fighting for the important things in the right way - and talking about them in a credible way. When communicating a company's purpose activities, the same rules apply as for all other marketing activities: they are perceived as particularly authentic when companies are open about the fact that they are not yet perfect in all facets of what they do.
Purpose success can be planned
An inner attitude must be supported by the entire company in order to be effective. The marketing department cannot therefore be its "owner", but it can be its protective and supportive force. The study clearly proves that acting but not communicating is just as harmful as not acting at all.
The journey to successful purpose communication does not begin with the perfectly formulated success message and does not end with efficient channel selection. It only works if it is undertaken for and with the consumer. At the same time, however, marketing managers must keep an eye on the interaction with their product portfolio and the overall corporate strategy and continuously adapt these to the ever-changing framework conditions.
For the study "Purpose: From buzz to business - the impact of purpose-driven marketing" OWM conducted eleven 60-minute expert interviews with decision-makers from the retail, FMCG, industry and SaaS sectors.
The consumer perspective was qualitatively examined through ten qualitative remote interviews and a target group workshop with representatives of Generation Z and then validated through a quantitative online representative consumer survey with 1017 participants.













