WW: VBZ's recruiting campaigns have won awards at the German Society for Human Resource Management or in Berlin at the HR Excellence Awards. What makes them obviously better than the campaigns of the competition?
Jörg Buckmann: That's relatively easy to say: We do more cheeky personnel advertising. Specifically: We try to make advertising for personnel just as passionate, emotional and professional as advertising for the company and our services. This is a basic attitude, but it calls for partly different competencies than before, especially for us in HR. We also invest quite consciously in good HR advertising and call on the support of our "house agency" Ruf Lanz for larger campaigns. This is another reason why our advertising campaigns - whether for VBZ or for staff - come from a single mold.
Based on what experience do you find the right language for your target groups?
Part of the job in HR is to know the market. That's not so hard, either - after all, we conduct job interviews every day. That's how you sharpen your eye for where interesting target groups are, almost automatically. And then, of course, there's experience. Take tramp pilots, for example. Every year, we look for 60 new colleagues for this career change. We have noticed - and here the so-called early turnover is a painful and expensive pointer for us - that people from service professions and, above all, with experience in shift work, which takes a lot of getting used to, catch on more quickly than average. From this realization, the step to defining the right target groups is not far away. For this job, it is people from the catering, sales and other service professions.
Isn't it a bit insulting or perhaps even cynical to speak of "tramp pilots"?
Oh well, let's leave the church in the village - and the pilots in their Airbuses and Boeings. Although, we are very serious about this job title, because it also applies very well to the streetcar cockpits. If only visually and in terms of positioning - ask a female streetcar pilot how it feels to glide through the pulsating traffic of Zurich behind the huge window. You are right in the middle of it, at the front, in the center. And the job description has also changed in recent years: What has not changed is the high level of responsibility and the ability to concentrate - just like pilots of the skies. Customer service and information in the event of a malfunction have become increasingly important. And a good, professional appearance. This development can be traced very nicely on the basis of professional dress. By the way: For many tramp pilots, this profession is also a dream job, almost a bit like an engine driver for the city.
How important is it for you to pick up the campaign in the other media as well as social media?
Very important. We try to follow the changing communication needs of the target groups. That's why we mix classic media, which still make sense in a broad-based campaign, with new ones. So we rely on radio advertising just as much as on blogs or Facebook.
What is the feedback on the campaign in numbers?
The figures for the campaigns, the third of which is already running at the moment, are sensational. But with applications from women doubling from 16 to 31 percent, I think it's fair to use that term. By 2012, the percentage of women sitting at the front of the streetcar was 21 percent. In 2013, thanks to the target group-focused approach, over 40 percent were women. And that's without any quota requirements, but just through targeted, good recruitment advertising. One that is also fun, a bit cheeky and courageous - or cheeky, as we call it.
You have written a book on the subject of "Recruitment. What "drove" you to do it?
First and foremost, it was simply the sheer joy and passion for the topic of HR marketing that made me pick up the keys. Because this, and that was a second motivator, is still a wallflower. And yet, as you can read up and down the country, we are in a "war for talents", as is well known or alleged. God knows that very little of this is reflected in personnel advertising. That is why I have written a book, or rather published it together with experts from Switzerland, Austria and Germany, which on the one hand contains 13 good practical examples and on the other hand addresses the attitude that is needed in HR in order to finally make more clever personnel advertising. I often experience that HR colleagues report back to me that they find the personnel advertising of VBZ striking and unusual, and that they would also like to go in this direction. My book is intended to give a few tips in an entertaining way and perhaps also a portion of courage to do just that. Entertaining means that the book is not an academic treatise, but rather a story book. Because I portray five exciting personalities who embody the five essences of cheekiness. Our advertiser Markus Ruf is one of them, but also Künzli owner Barbara Artmann and three other people who have something to say in HR. My hope, which is of course entirely immodest, is that the almost 300 pages of paper will plant at least a tiny seed of inspiration for fresh HR advertising in the minds of HR professionals.
Interview: Andreas Panzeri
Ruf Lanz has designed a job advertisement for female streetcar pilots in the form of a fashion report for the Zurich public transport company (
Werbewoche.ch reported).
Coming soon to bookstores and already available as an e-book from Springer Gabler Verlag.