Marketing in the early millennium is dominated by two trends: accelerating cycles and increasing complexity. In other words, more and better products are vying for customers' favor in an increasingly fragmented media landscape. Just six years have passed between the first iPhone and today's smartphone or tablet with HD screen, fingerprint sensor and voice control. This rapid development is forcing companies to develop communication concepts in a short space of time that reach consumers in a tactical, powerful, networked and digital way and, as far as possible, encourage them to make a direct transaction.
The Y&R Group Switzerland is establishing a new structure to take account of this increased speed and complexity. The traditional division of an agency into the areas of strategy, creation and consulting corresponds to the old self-image and work process of the industry: linear processes, from consulting to strategy to creation and back to the client via consulting. In an analog world with few options and average innovation cycles, this process worked. However, today's complexity also demands new solutions.
"We have therefore done away with the traditional structure of separating consulting, creation, strategy and IT," says Andreas Widmer, CEO of Y&R Group Switzerland. "Only when specialists from the different areas work together can truly new solutions be created." The only bracket for the new structure is the customer. The interdisciplinary teams also work closely together physically on their topics. This goes hand in hand with a new understanding of creativity. Traditional, creation-driven communication with customers is being replaced by creative and technology-based communication with customers. Markus Gut, Chief Creative Officer of the Group, adds: "Creativity no longer comes exclusively from creation. We attach great importance to all employees playing a creative role, from consulting to IT and strategy through to production. Today, truly business-relevant solutions are created at the interface between technology and communication."
And there was another idea behind the model. In order to be able to develop creative and effective concepts in the shortest possible time, new collaboration models between agency and client are required. For this reason, space was also created in the new structure for the client's project team. The conventional process from briefing to presentation has always been tough and prone to errors, it is said. The communication gap that inevitably arises between client and agency is closed with shoulder-to-shoulder meetings and the like. A few days of joint work would be much more effective - and efficient. In this respect, agencies could learn from the consulting industry. At least 50 percent of project work there takes place with the client - that is co-creation in its purest form. And the clients are more than happy to come.
"For most of our clients, the days at our agency are a welcome change and a good opportunity to concentrate fully on one topic away from daily business," says Widmer.
The reorganization of the agency under the motto "Co-Creation" was successfully completed in May. And the next changes are already planned. Y&R does not want to give too much away just yet. Only this much can be said: it will be about content and performance marketing.