The fact that the conditions at the Old Gray Lady, as the New York Times is also known, are not comparable with every publishing house in this country is already clear from the introduction: a team of six experienced journalists together with two internal consultants from various departments, including Arthur Gregg Sulzberger, the publisher's son, had six months to think about the future of editorial work and the publishing house on the basis of hundreds of interviews with internal and external experts. The result, an almost hundred-page internal report, comes across as a journalistic product in terms of language, illustrations and graphics and could easily have been published in the New York Times Magazine, for example - but it was the new competitor Buzzfeed, which is often mentioned in the report, that made the document public. Six core proposals are formulated in the document and backed up with numerous examples. Not as a requirement or demand, but as a discussion paper, but the language and style make it clear that in the eyes of the authors, Matthäi is at the end of the road if it does not act quickly and consistently. - We reproduce the summaries of the six proposals in the translated wording and also add our two cents:
1. discover
"Thanks to ever-improving technology, there are more and more ways to get your work to the right readers in the right place at the right time. But we are still asking too much of our readers. They have to deal with a website or an app that is still designed according to our print structure. We need to think more about how to make evergreen content easily accessible again, how to better organize and package our content, and how to better offer readers content that is important to them. To move these efforts forward, we should invest more in the unspectacular but essential work of tagging and structuring our content."
Advertising Week says: Whether it's the New York Times or the Hinterfultiger Tagblatt - this affects every traditional medium equally: It is not enough to simply set up a newsroom in a convergent way without also introducing new online-specific processes, such as keywording. When radio emerged, news was read out from newspapers. And in the early years of television, newsreaders were broadcast. It is high time for traditional media to realize that their familiar structures and processes will not cut it in the digital world.
2. advertising
"We need to be better advocates for our own work. This means creating editorial structures that ensure our most important work reaches maximum readership and impact. It means recognizing and sharing best practices with the editorial base and encouraging reporters and editors to promote their articles. We also need to take the search engine and social media optimization process more seriously and ensure that we modernize our tools and processes to meet our changing needs."
Advertising Week says: Many media brands are comparatively poor on social media: hardly any friends or followers, or in any case significantly fewer than some of the well-known consumer brands or celebrities. It's not just about journalists being active on Facebook and editors tweeting, but new processes (such as real-time bidding, RTB, etc.) must also be mastered in order to monetize the occasional visitors to the website. These fly-bys are the new subscribers.
3rd connection
"Our readers are perhaps our greatest untapped resource. In a world where content often gets most of its distribution through referrals from other users, it's critical to deepen our connection with them both online and offline. And many readers now expect us to have a two-way relationship in order to engage with our journalism and our journalists. This means that the newsroom as a whole needs to take the reins when it comes to user-generated content, events and other forms of relationships with us that align with our standards and values."
Advertising Week says: The most promising potential available to many publishers is their brands. However, these brands are hardly managed and maintained. Just the daily news - or a lifestyle?
4. cooperation with publishing departments in the reader market
"Virtually overnight, the editorial team gained so many of the necessary skills and insights to take our digital reporting to the next level. There are a number of departments and units, most on the publishing side, that deal explicitly with the reader experience, such as design, technology, market research, development and product managers. There is a clear opportunity for better collaboration here. Recent initiatives, such as NYT Now, have shown the benefits of such collaboration. We are not proposing a wholesale reorganization, but believe that a simple new policy - that collaboration with publishing departments is encouraged and expected - can send a powerful signal and unlock vast stores of creative energy and insight."
Advertising Week says: Anyone who thought that convergence was now a thing of the past is mistaken: product-relevant functions that were previously carried out outside the editorial office must also be integrated. In the future, journalistic independence must be documented and guaranteed through a high level of transparency in one's own work.
5. creation of a strategy team in the editorial department
"Many editorial managers are so busy with their daily work that they have little time to take a step back and think about long-term issues. If we were simply a newspaper, such a one-sided focus would make sense. But we now have to juggle print, web, apps, newsletters, news alerts, social media, video, an international edition and a range of standalone products. We propose to create a small strategy team with the central task of advising the editor-in-chief. This group would keep editorial leaders informed of competitive strategies, changes in technology and shifts in reader behavior. It would also help track projects across the company that affect our digital coverage and support editorial leadership in setting and tracking priorities, as well as occasionally exploring certain topics in more depth. She would also support experiments in the editorial departments and share the results with the entire editorial team to ensure we explore new opportunities and learn from our efforts."
Advertising Week says: If bosses do not master core aspects of their business and need consultants to do so, they are out of place and need to be replaced. This also applies here in Germany. Only when there are bosses at the top of the company who have the digital lifestyle in their blood will publishers be attractive employers for talented doers. The Innovation Report documents and laments the opposite: capable staff are leaving the Old Gray Lady for the successful digital newcomers.
6. formulate a strategy to turn the newsroom into a digital-first organization
"Articles are usually ready towards the end of the day. Our mobile apps are organized according to the sections of the printed edition. Editors carefully design their newspaper bundles, but spend little time thinking about social strategies. Traditional journalistic skills are the top priority for hiring and promotion. The habits and traditions of daily newspaper publishing built up over a century and a half are a powerful and preserving force at a time when we are transitioning to digital - as is the wide appeal of the front page. Some of our traditional competitors have vigorously embraced a digital-first rather than a print-first approach. Given our healthy and profitable print edition, we don't need to go down that path just yet. But it's important to start questioning our print-focused traditions, fully embracing our digital aspirations and envisioning the newsroom of the future. That means rethinking everything from our staff to our organizational structure and what we do and how we do it."
Advertising Week says: It's all very simple: the print edition can be almost completely forgotten - all that's needed is a small design team to arrange the existing articles nicely on the pages. Readers won't notice any difference, just as they haven't taken the reduction in editorial resources in recent years as an opportunity to cancel their subscription. If you don't believe it, take a trip to the mountains: in Interlaken, Gossweiler Media AG has been producing its Jungfrau newspaper according to this principle for years.
Christoph J. Walther