The citizen journalists
On major Swiss news portals, the comment section gives a voice not only to journalists but also to the general public—allowing them to reach a vast audience with their topics and opinions. *Werbewoche* met with three of the most active online commenters on Tagesanzeiger.ch.
Finding someone who wants to report on their everyday life as an online commentator was not so easy. Despite an unmistakable need to communicate, most of them prefer to hide in the anonymous depths of the web. Dozens left the interview request unanswered, but a handful finally agreed to answer questions. The conversations with them reveal the human diversity behind the digital battle noise.
The marked man
If you skim through the comments on Tagesanzeiger.ch, you could be forgiven for thinking that there is widespread dissatisfaction among the Swiss population. Armin Arnold is one of these online commentators who rail against everything in turn. It can happen that in one post he denounces the health insurance companies' rip-offs and in the next he blames the lifestyle of the insured for the fact that premiums are constantly rising. However, there is surprisingly little of the expected negative attitude in conversation with the jovial Bernese. "I can't go on forever. I criticize because I limit myself to the essentials," he justifies himself.

Arnold's answer to the question about his motivation comes like a shot from a pistol. He wants to stand up for social justice: for the unemployed, the sick, the elderly and everyone else he sees as disadvantaged by the system. He can empathize because things have not always gone "like clockwork" for him. He is obviously personally affected by many of the topics he writes about. As a child, he suffered a brain haemorrhage due to a lack of oxygen. After working for 33 years, he lost his job and was unemployed for a long time. In 2000, he suffered a serious skiing accident and has been disabled ever since. He tells of a years-long battle until he received a pension from Suva. Today, Arnold works part-time for the Federal Administration in logistics and doesn't feel challenged in his day-to-day work. However, he vehemently refuses to allow himself to be reduced to his personal fate. There is also no reference to his life story in his posts. He prefers to speak of a "helper's instinct". With his general, politically formulated comments, he turns his personal fate into a fight for a fairer society.
Arnold describes himself as "stubborn but hearty". You could probably argue with him at length. But if you leave it alone, he is a charming conversationalist. His commitment is not limited to digital ranting either. After his skiing accident, he sold chocolate hearts for the disabled self-help organization Procap and was "the best salesman in Switzerland", Arnold tells us several times - and we believe him. The online commentator is also a dedicated letter writer. His letters fill several folders. Arnold is convinced of the effect on the opinion-forming process. However, this does not seem to be his main focus. What is more important to him is his personal commitment, the fact that he can express himself and stand up for others. He devotes about half an hour a day to this activity. Arnold doesn't think long about his posts and letters to the editor - he writes when he is moved.
The politician
Occasionally you come across the names of politicians in the Newsnet forums who are also involved in the discussion. Several respond to the interview request from Werbewoche. Ruedi Lais, Zurich SP cantonal councillor, is one of them. Politicians are even more common in the forums than you might think, he says. Some write under a pseudonym. He recognizes them, for example, by the fact that they post information from cantonal council debates in the forum. However, the political instrumentalization of comment columns has not really taken hold in Switzerland, Lais waves it off.

He has been commenting in the forum "ever since the opportunity arose". The cantonal councillor invests around an hour a week in these digital discussions with citizens and is present on the Blick, NZZ and Tages-Anzeiger news portals. He is not pursuing a specific strategy; the comments are purely reactive. As a politician, however, he consciously tries to be visible to the public. His main concern is to provide facts. He writes most of his posts spontaneously on articles relating to his main political topics, about which he already has in-depth knowledge. Lais speaks of a "nasty environment". It is extremely rare for a dialog to take place on the basis of solid facts. "My stance is a minority position in the forum. Many views are far-right in my eyes." Nevertheless, he is in favor of such outlets for angry citizens. "It's better than them setting fire to an asylum seekers' home," says Lais pragmatically. Last but not least, it allows him to get to know the political arguments of the opposing party and how they work.
His verdict is equally harsh when it comes to the quality of the media. There is no longer a well-founded political daily press in Switzerland, he says, because journalists don't have the time for it. He often finds that journalists later accept corrections from online commentators for their poorly researched articles. "What I do in the forum would actually be the job of journalists." Lais has not subscribed to the Tages-Anzeiger for some time. "When I retire from politics at some point, I will also say goodbye to the forum. My lifetime is too precious for that," Lais explains.
The learner
Lucerne-based jewelry designer Reinhard Gremli is not interested in the politics of the day. He seeks a professional exchange far removed from political polemics. He operates under the name Rabbi Jussuf on Hugo Stamm's sect blog, but "doesn't actually believe in anything". Nevertheless, he has been fascinated by religion as a human and social phenomenon since his youth - without ever having the opportunity to pursue this passion professionally or as part of a course of study. The 55-year-old works independently in his jewelry studio and often writes "at the expense of work". As a sporadic reader of the Hugo Stamm blog, he once stumbled across a comment that was so incredibly stupid that he had to respond to it. The spontaneous attempt to correct it with well-founded arguments turned into an ongoing hobby. "I invest quite a lot of time in my articles. That's because new questions always arise for me when I'm writing and I pursue them. That's the exciting thing about it. I also not only learn new things in terms of content, but also how to write and argue."

In the forum of the Hugo Stamm blog, sparks can sometimes fly - or something like relationships can develop over the years. The non-believing rabbi talks about other participants as if they were old acquaintances. "I only feel like discussing things if I can get an idea of the person based on what they've written." One of his most loyal discussion partners is Khadijah Raaber from Riyadh. The devout Muslim with the pseudonym um musad grew up in a Christian Swiss family and emigrated to Saudi Arabia over 20 years ago "because of a great love and a portion of curiosity", as she writes in an email. She is a trained papeterist, but now works as a housewife and mother. She also finds intellectual stimulation in the forum. She enjoys exchanging ideas with Rabbi Jussuf because he judges "from a more or less neutral point of view". The search for answers often keeps her busy all day long - when she's in the car, doing housework or often in the shower, ideas suddenly come to her. At longer intervals, someone from the forum organizes a meeting. Unfortunately, he has never met musad - but he has already met many of the community members in person, says Gremli. Sometimes he was surprised at how pleasant these people were. "You mainly get to know the so-called inner values in the forum. Because non-verbal communication is switched off, you hardly notice feelings and reduce the other person to the content. This makes you tougher and more stubborn - but also clearer in your thoughts."
Simone Isliker







