We help our customers to see exactly who is saying what about them," explains Marco Hiestand, Key Account Manager at Cognita AG. "We cover all important channels in print and online, in blogs and forums, in social media, television and radio worldwide." The media monitoring company, which is based in Zurich and Berlin, has developed a platform that can be used to monitor what is being written or said about a company on the Internet and on traditional media channels on specific topics or keywords. It all began in 2008 when the ETH spin-off was founded by Swiss physicist Denis Nordmann and German journalist Christian Beilborn. For decades, the traditional company Argus, the top dog in Swiss media monitoring for decades, dominated the field in this country. Its employees cut newspaper reports for companies and associations out of batches of newspapers, stamped them with the Argus stamp and sent them to the clients by post. Tempi passati, by the way, also for this pioneering company, which has also adapted to the digital age. There is a long tradition of companies, associations and government agencies informing themselves about the public response to their activities, but the Internet has opened up completely new echo chambers with undreamt-of possibilities and dangers.
Start without legacy issues
Cognita had the advantage of being able to start with innovative founders and well-trained employees who had grown up in the digital age, without any legacy issues. Marco Hiestand, 34, studied media and communication sciences at the University of Zurich, worked in research for several years and produced media analyses for large corporations and universities. After a stint at a PR agency, he joined Cognita in 2013. He was fascinated by the idea of searching the sea of data on the internet for the fish you want in a targeted and efficient way. Anyone searching with standard search engines can come up with thousands of "hits" for a keyword, an often hard-to-digest jumble of information of any quality. The BlueReport search engine developed by Cognita, on the other hand, focuses and sorts exactly according to the customer's wishes. It all started with a prototype, which was quickly developed further in dialog with the first customers. The company boasts impressive expertise in the areas of news aggregation and intelligent search technologies. The targeted network searches are essentially based on a media database that today comprises tens of thousands of selected websites and online media, blogs, forums and social media channels. This includes content from all major print media, TV and radio stations that are accessible in digital form, as well as websites of companies, associations, etc. "We are constantly modifying and expanding this database," explains Hiestand. "For example, a client is planning a branch in Albania, so we are looking at media there and adding them to our database." Cognita monitors editorial content worldwide, including letters to the editor, and compiles it for hundreds of customers, including clients as diverse as airlines and international aid organizations.
New "crawler" technology
At the Zurich headquarters at Schifflände 6 near Bellevue, a developer is currently adapting the search engine to current requirements with new tools. The highly efficient crawlers developed by the company itself, as the fine-meshed nets in the sea of data are called, fish out the relevant information in a targeted manner and register the publications relevant to the client in real time. Hiestand: "With this innovative, continuously developed crawler technology, BlueReport guarantees unprecedented data quality." Finely tuned electronic filters automatically sort out unwanted reports if, for example, the customer only wants publications on a specific development, a product or a particular problem affecting the company. These filters can also be set for individual countries or regions of the world. "For example, a customer can instruct us to monitor the ten most important media titles in the USA, China and the Arab world," explains Hiestand. "Once these specifications have been set electronically, everything runs automatically and the customer can call up the results in real time in their personalized web app."
Tailored offers
Cognita services are based on package solutions at fixed prices, which can be supplemented with customized additional editorial services. The cheapest is the simple reporting with a media review as a PDF with all links to the print articles. In the more expensive reputation analysis, the current status of the company's reputation in the media echo chamber is determined by linking terms and topics to the client. A loss of image is immediately apparent in the media review and countermeasures can be taken immediately by the management. With just a few clicks, the client can also call up detailed evaluations in graphical form. The market analysis shows how the client's products and services are positioned on the market. In general, Blue Report works up to date and saves the results for the future; however, in the case of market analyses, it is also possible to carry out backward-looking research in the past. In response analyses, the search engine records the response and reach of marketing campaigns, for example, and identifies target groups and opinion leaders, whereby social media such as Twitter and Facebook are specifically analyzed and evaluated in a differentiated manner. Customers can access all the results on their computer, smartphone or tablet; all data is stored by Cognita in an encrypted cloud and can be accessed by customers at any time. Media market monitoring has become a differentiated tool for important departments of a company, such as product managers, marketing and management, who are provided with strategically important information and opinions. The desired reports are automatically sent to the right people. Companies often share some of the generated content with their employees and customers; these individual contributions are automatically placed by BlueReport on the relevant websites or intranet. This individualized collection and processing is no longer referred to as media monitoring, but as media intelligence.
A little self-experiment
With the help of his interlocutor Marco Hiestand, the author put the system to the test. As he was working on a report on "Tourism in Tunisia" after a press trip, we entered these two keywords into the system; the simplest, most general form of query, billed to customers as part of the cheapest flat rate. After a short time, 20 hits came up with a wide range of information from various sources that we would not have been able to find using Google. The sources filtered out ranged from "Yahoo! Actualités France" to "Travel weekly" and "Punch on the Web" (Nigeria), including a report in the St. Galler Tagblatt newspaper on the subject of negative interest rates in Switzerland entitled "Savers can sleep soundly".... Obviously, even the most sophisticated fishing technology in the sea of data cannot completely prevent such bycatch.
Continuous further development
Customers purchase the BlueReport software as a service, and further developments are downloaded automatically and free of charge. The search contracts are tailor-made, the customer selects search terms, functionality and individual differentiation and pays a fixed monthly price for the entire package with 24-hour access seven days a week. Depending on complexity and data volume, prices range from CHF 298 to CHF 1798 per month, while more complex special solutions can be more expensive. BlueReport makes it possible, for example, to analyze the data with the help of Excel or to send newsletters directly from the tool. Cognita has done pioneering work with the BlueReport platform. Other competitors have since developed similar tools, but the company is determined to maintain its lead through ever more sophisticated applications and innovations. The company, which was launched by the two pioneers as an ETH spin-off, now employs 25 people in Zurich and Berlin - technicians, customer advisors and monitoring consultants working in the back office in Berlin - and it continues to grow. "Today, people no longer have to trawl through newspapers and cut out reports for customers," explains Marco Hiestand. "Automatic monitoring has changed media monitoring dramatically. The new tools offer many new possibilities, yet the service has become cheaper thanks to automation."
Werner Catrina
Marco Hiestand, Key Account Manager, Cognita AG.