Campaign of the Year II SuvaLiv, Bank Coop
and Swisscom Fixnet are the undisputed leaders in popularity.
of the audience. Which is why Werbewoche editor Luca Aloisi is all the more curious.
and put the responsible marketing managers to the test.
"Every year, 800 head injuries can be prevented thanks to the bicycle helmet."
For Susan Huber, Head of Leisure Safety,
advertising and communication, the campaign saves 30 million francs
Insurance costs.
WW: Deception in the year
In 2000, only one in five cyclists wore a helmet, today more than
one in three. Where does Switzerland stand with this high wearing rate in the
international comparison?
Susan Huber (Leisure Safety, Advertising and Communication): This question is difficult to answer as our neighboring countries do not collect bike helmet wearing quotas.
WW: So let's stay within the national borders. To what extent have your marketing measures contributed to this success?
SH: 1987
Suva launched a bicycle helmet campaign for the first time. Due to the
lack of supply, Suva was even forced to offer the specialized trade a
to offer its own bicycle helmet. Today, the pure "head protection" has become a
trendy bike accessory. Thanks to the
awareness-raising campaigns, the benefits of the bicycle helmet were
to a wide audience in an attractive, entertaining way.
be communicated. Our experience has shown that a
multi-part campaign, which includes children, young people and adults.
the best results. Thanks to the repeated
new ideas, the topic is always given a fresh look.
WW: What proportion of Suva's claims volume is accounted for by bicycle accidents?
And what is the relationship between advertising expenditure and this?
SH: The
At 26 percent, bicycle accidents take second place among all accidents
with means of transportation and cause 140 million francs a year
insurance costs. Thanks to the bicycle helmet, around 800
cranial and brain injuries can be prevented. Expressed in figures
This means that Suva receives over 30 million francs a year in
Saves insurance costs. An accident with head injuries costs
45,000 francs on average; an accident without head injuries about
5,000. This includes the annual advertising expenditure of around one million
francs is money well invested.
"Suva receives neither taxpayers' money nor subsidies."
A pure image campaign is coming for Urs Schaad,
Head of Markom at Suva, also in the current, extraordinary situation.
situation is out of the question. For the prevention campaigns, he receives
the second Audience Award in three years.
WW: You are privileged.
In contrast to social insurance, you receive
Prevention funds from the federal government for your advertising campaigns. How high is the
Share of own funds for advertising campaigns?
Urs Schaad (Head of Marketing Communications): Since
I have to set the record straight. Suva is self-supporting and receives
neither taxpayers' money nor subsidies. Suva does not work
profit-oriented. All premium income and income from investments
benefit customers and policyholders in full and flow into the company.
not into the pockets of shareholders.
WW: For several months
Suva mainly makes negative headlines. How important is this
Audience award for the perception of the brand among these
circumstances?
US: Various
Real estate sales have caused an immense media storm.
However, the media repeatedly ignored the fact that it is not the
structure of our company than much more the criminal energy
of an individual seems to be the trigger. All the others
Suva employees do a good job for our customers every day.
customers. This is confirmed by regular customer satisfaction surveys.
confirmed again and again. But it's nice when - like now - we can
appear in the editorial columns because of our good deeds.
All the more so because this is already the second Audience Award within
of three years that we have received.
WW: Wouldn't an image campaign be appropriate in the current climate?
US: A pure
Image campaign that neither promotes prevention nor reintegration
I would also like to see the current, extraordinary
situation. Suva is expected to
efficient accident prevention and to provide accident victims with as good and as
reintegrated as quickly as possible. And all this at a low
price. When we launch campaigns that realize these goals
help, this automatically has a positive image effect.
"Landlines will become more important again."
Roger Renfer, Head of Marketing at Swisscom
Fixnet, is convinced that his sitcom will appeal to the young target group.
appeals to her. The love letters to Denis are proof of this
Bondi.
WW: Mr. Renfer,
TV audiences have taken the Becks and Bondis to their hearts. Is then
the advertising impact of the soap opera for Swisscom is still greater than the
Awareness of their protagonists?
Roger Renfer: The
The advertising impact of Beck & Bondi is still very high. Especially
because the audience has taken the two families to their hearts. Beck
& Bondi is representative of Swisscom Fixnet. The better known the
protagonists, all the better for us.
WW: In the meantime, the
family members in all kinds of advertising materials and channels -
up to the single by Brown & Bondi with video clip. There is another
B&B-free zone at Swisscom Fixnet?
RR: No. Beck & Bondi
is a communication platform whose strengths include
is that they enable integrated communication across all
services and products from Swisscom Fixnet. And that
in all channels. The single Brown & Bondi and the accompanying
Video clips are a good example of successful cross-media
Communication.
WW: Although the
fixed network sector is feeling the intense competition and cost pressure
it currently has the stronger advertising presence compared to
the other Swisscom units. Do you run an internal competition?
RR: The various
Swisscom units have different advertising appearances. That is why
not yet an internal competition. However, we are pleased that you
Swisscom Fixnet's presence as the strongest within the Group
perceive. This is probably also a consequence of the consistently integrated
Communication.
WW: The number of
landlines is declining, especially among younger target groups, who also
watch less television than other segments. Is Beck & Bondi a
Campaign for older people and for an outdated product?
RR: Fortunately
Beck & Bondi not only appeals to an older target group, but also
even with young viewers. This is shown, for example, by the love letters,
that Denis Bondi receives. Or the fact that he has been chosen by the readers of
20 Minuten was voted the star of the series. It is also our
declared aim to appeal more strongly to young people. Because the
Landlines will become more important again in the future. Also
in cooperation with Mobile. Swisscom Fixnet will
be prepared.
"With our budget, this success cannot be taken for granted."
Christoph Loeb, Head of Communications at
Bank Coop AG, would have liked to run his granny commercial more often and
Italo hits storm the charts.
WW: Mr. Loeb, with the campaign of the evil potentates, who are
millions are stored in Swiss banks, except at Bank Coop,
you won various awards two years ago. Which
The significance of this new award for last year's
Advertising campaign?
Christoph Loeb: For the
Bank Coop has awarded the prize for our "pickpocket granny" a
more important than the various high-caliber awards for the
Campaign with the potentates. Because this time the audience voted
and put us on a pedestal, while the potentates of the advertising world
were awarded. We are delighted that our latest commercial
the TV viewers liked it so much, and we
are even more pleased that it has obviously also been noticed.
has been. Given our comparatively extremely modest
budget and the associated low advertising pressure is absolutely no
A matter of course.
WW: Have you also achieved quantitative and qualitative goals with the humorous advertising in addition to the prizes?
CL: Within three years, we have increased our supported brand awareness from
69 to 80 percent - and this with an unchanged budget! The
unaided awareness has even risen by more than 50 percent. The
The aim of the "Omi-Spot" was to promote Bank Coop as an investment bank.
position. A representative survey has shown that 85
percent of respondents know that Bank Coop offers investment advice.
offers. Finally, the morally and ethically decent
business policy in the image values of Bank Coop behind the
second place in terms of safety - proof that the
Positioning as a decent bank takes effect.
WW: Despite the high
According to advertising psychology, humorous advertising
Advertising the risk of fatigue within a short time. Increase
therefore not the advertising pressure?
CL: We could have used our Omi
would love to spend much longer in the Swiss TV parlors
drive. Because never before have we had so many
positive reactions to a commercial. And the sound, which was specially
was composed for this commercial would probably have been
one of the first places in the summer hit parade - that's how big the
demand from us. But our budget is and remains limited.
That is why it is so important for us, in the truest sense of the word
to broadcast outstanding commercials. We also remain true to our
We remain true to our own claim of offering high quality at fair prices.
WW: Due to
Supercard promotions and other co-branding measures, the
connection to the retail group. Will your institute
apply as a bank for me and you in the future?
CL: Bank Coop is a
Retail bank - and therefore a bank for me and you. And it is
a subsidiary of Basler Kantonalbank. Naturally, the bank will
Coop will continue to maintain its close partnership with its important
minority shareholder Coop and, above all, to emphasize the advantages of the
Supercard program. In addition, however, it will continue its independent
Maintain appearance.
Interview: Luca Aloisi
> Picture: Susan Huber