It is estimated that around 38 trillion OTT messages will be sent annually as early as 2018. Compared to only 3 trillion SMS. This means companies should take a closer look at regional chat apps to tap into individual markets: WhatsApp and Facebook Messenger have the highest numbers in the U.S., Europe and Latin America; Line, WeChat and KakaoTalk in Asia. There are also differences in orientation: Asian users tend to be more playful with additional functions such as stickers or games, while European and North American users prefer more sober solutions with a simple design.
This writes Nexmo in a statement on Friday. The provider of cloud communication solutions has compiled the most important information about the twelve most popular chat apps and their users:
Chat apps are diverse...
- The undisputed top dogs in the chat app cosmos are WhatsApp with 800 million and Facebook Messenger with 500 million users - especially in the USA, Europe and Latin America. The leader in Asia is WeChat with 468 million users.
- If you want to tap into the Asian markets, you should take a closer look at Line, WeChat and KakaoTalk. While Line is popular throughout Asia and also grants almost exclusive access to the Japanese and Thai markets, Koreans swear by KakaoTalk. The chat app is now installed on 93 percent of Korean smartphones. In contrast, WeChat with its instant messaging and VoIP functions dominates the gigantic Chinese as well as the South African market.
- Even the supposed "outsiders" are worth a second look when it comes to marketing activities and brand presence: Tango's ads, for example, are "among the most attractive on the market," according to Nexmo. With free calls to mobile and landlines worldwide, the Alibaba Group's chat app is instantly preparing to enter the ring with WeChat.
...just like their users
- Young chat app users have a mind of their own. Snapchat, a chat app that automatically deletes sent pictures after a short time, is particularly popular - over 50 percent of users are under 25. If you're looking for access to the U.S. teen market, this is the place to be.
- Adult Internet users, on the other hand, go for sober design with clearly defined functions. One fifth of them can be reached via Facebook Messenger alone, but Skype is also very popular. The number of Millenials is growing by 28 percent a year, which now accounts for 24 percent of all U.S. Millenials.
- Is it all just a cliché? Asian users have a playful instinct - their favorite chat apps offer additional functions such as stickers or games. European and North American users, on the other hand, prefer more sober solutions like WhatsApp, Facebook Messenger, Skype and Viber.
- Anonymity and data protection are also playing an increasingly important role: "Secrecy" messaging apps like Telegram or the anonymous social media app YikYak from the U.S. are convincing more and more users "with solid message and data encryption."