Online research The finale of the research race is approaching. However, the results of the providers will vary.
The announcements in Internet research keep coming: no sooner had Nielsen Online announced that it would increase its home panel fivefold and also produce a work panel than Net Metrix, the Internet research arm of Mediapulse and Wemf, followed suit. Their panel, known as Net Metrix Tracking, is now also measuring and will release its first data in mid-July, they announced. But beware: both are just announcements. The industry knows that Net Metrix in particular has often made promises that have not been kept, but it is clear that a race is already underway between two research systems that - if they work - will also have two different currencies. In terms of the system, the two measurement approaches and what they show as coverage will not be comparable.
The differences are manifold. The different panel sizes (Net Metrix: 3,000 panelists; Nielsen: 15,000 panelists) are not even among the most significant. This is because Net Metrix tracking is not isolated, but is part of an entire research system. Its results are combined with those of Net-Metrix-Profile, which in turn is based on around 15,000 to 20,000 online surveys every six months. This means that the results should one day have a similar depth of focus as Nielsen.
Both providers also take a similar approach to measuring internet usage at home: The panelists must install measurement software on their home PC, which collects the data and sends it to a central office. When measuring Internet use outside the home and at work, however, the methods are very different. Nielsen requires panelists to install the measurement software on laptops and PCs at work. Whether this will also be possible for banks, insurance companies and public administrations is questionable. However, this would be essential for representative usage behavior. Jörg Dietz (photo), Director Sales and Marketing at Nielsen Switzerland, is confident. Nielsen has also succeeded in other countries such as the UK and Italy. Net Metrix chose a different approach: panelists were always asked to access the Internet via a specific web portal when on the move or at work. It remains to be seen whether they will take this detour every time. And whether employers are more likely to tolerate this. In addition, the web portal only measures the use of those sites that also participate in Net-Metrix-Audit. Other sites - such as Google - are not included in Net Metrix's out-of-home measurement.
Understandable for laypeopleAnother difference: Nielsen's research system is easier for laypeople to understand than that of Net Metrix, where the results come from different measurement methods (Net Metrix audit, profile survey, panel). And Nielsen's currency is internationally comparable, at least with those countries in which the same measurement system is in place. Net Metrix, on the other hand, primarily provides market data for Switzerland.
Last but not least: At Net Metrix, the industry has the opportunity to find out details about the measurement process via a user commission. There is currently no such commission at Nielsen Switzerland. However, Dietz emphasizes that Nielsen also allows comparable committees abroad, for example in Italy, to have a say. The company is also prepared to disclose details of its measurement at any time.
These are just a few of the many differences. It remains to be seen how the industry will react. Two important data providers, the online marketers Web2com and Adlink Media, were cautious at first. Vanessa Marr, Head of Research at Adlink Media and member of the Net Metrix research committee, did not yet want to commit to a provider. Although Adlink Media currently obtains data from Nielsen, Net Metrix tracking will be examined in detail as soon as it is introduced to the market. The latter's transparency, the Swiss solution and the fact that it is compatible with Net-Profile in terms of currency speak in its favor. Nielsen, on the other hand, has been systematically mapping Internet usage in an international comparison for years, says Marr.
Ueli Weber, Head of Electronic and Interactive at PubliGroupe, also did not want to commit himself yet. Although he generally prefers Net Metrix, he still wants to compare the differences and prices. "The future will show which of the two currencies can prevail in the long term," he adds.
Markus Knöpfli