SRG The SRG subsidiary Swiss Txt is entering the market with new cross-media services - not only to the delight of the private sector.
For around ten years now, the 97 percent SRG subsidiary Swiss Txt has been offering its services on the free market. Until recently, the offering of the company, better known under its former name Schweizerische Teletext AG, was largely limited to the content area with news, sports results and tables, as well as technical support. Almost quietly, however, Swiss Txt has also been actively pushing multimedia solutions over the past two years. Meanwhile, the company is officially positioning itself both as SRG's multimedia competence center and as a "full-service solution provider for the free market." "Swiss Txt combines the multimedia platforms teletext, Internet and mobile under one roof and can thus offer true cross-media communication solutions," the website states. And further: "From a simple SMS game to a complete multimedia mobile and Internet portal, from individual basic pages in teletext to integral communication campaigns - Swiss Txt also has the right solution for you."
Revenues below expectationsIn order to bring these offerings to customers, Swiss Txt set up a sales structure as of 2007. Apparently with moderate success: The turnover of the SRG subsidiary, whose board of directors is chaired by SF director Ingrid Deltenre and TSR director Gilles Marchand, increased by eight percent to 22.9 million francs in 2007 - and thus remained "below expectations" according to the SRG annual report. Nevertheless, the company plans to further expand its Crossmedia Communication and Multimedia Solutions business areas in order to tap into new customer segments.
The SRG subsidiary is thus likely to step into the garden of many large and small web agencies. In most places, however, the new competitor has not even been noticed yet. Bramwell Kaltenrieder, managing director of the Internet agency Orange8, which was swallowed up by Goldbach Media two months ago, therefore wants to comment "only in principle": When state-owned and fee-financed companies become active in the free market, the question arises whether they also have to bear the full costs for their entire infrastructure, he says. In the case of Swiss Txt, Kaltenrieder has no concrete knowledge, but he expresses doubts and points to the "immense servers" that Swiss Txt operates and that could be financed by SRG and thus with fees. In short: He lacks transparency.
Any cross-subsidization enables companies such as Swiss Txt to offer their customers more favorable conditions, which in turn leads to distortions of competition, he complains. "I have nothing against new competitors, I just want a level playing field," says Kaltenrieder.
Markus Gabriel, founder and sole owner of the crossover agency Angelink, toots the same horn. He also criticizes the increasing mingling of media providers, marketers, media planners and creative service providers. Swiss Txt is just the latest example of this. PubliGroupe has already gone ahead with Web2com, as has Goldbach with Orange8. Gabriel calls this a "Wild West situation." "There is no longer a division of roles, and we are now forced to participate," he criticizes. Swiss Txt as a new player, on the other hand, does not worry him. Because with its technical know-how, the company has nowhere near the design, conceptual or even cross-media experience, says Gabriel.
Incentive for small companiesSmaller web agencies have different opinions of Swiss Txt's offerings. Thomas Schüpfer, owner of 3w-publishing in Langenthal, even welcomes the new competition, especially since Swiss Txt plays in a completely different league. "Such companies spur us on to become even more innovative," he says. Roland Lutz, owner of the Yeah agency in Einsiedeln, is also not fundamentally opposed to new competition. However, he finds it "unnecessary" for a "state-owned enterprise" to compete with the private sector. There is a danger "that we will then pay twice" - as fee payers and as customers.
Markus Knöpfli
Only partially financed by feesThe fundamental question is: Since when has Swiss Txt had to pay for costs such as infrastructure, personnel, training and further education itself? "Swiss Txt has been independent since it was founded in 1983 and bears all the costs of running a business itself," writes SRG spokesman Daniel Steiner. And further: "In principle" the SRG subsidiary is not financed by fees, but receives a lump-sum compensation for subtitling for the hearing impaired, which it coordinates and produces on behalf of the SRG. Until now, it has also received a fixed basic contribution from SRG for ensuring its basic mission in French-speaking Switzerland and Ticino. However, since all teletext editorial teams will be relocated to the individual SRG stations as of July 1, 2008, this amount will no longer be paid in the future. From then on, Swiss Txt will no longer have its own editorial offices, but will continue to take care of the technical operation and the development and marketing of teletext. As to the question of what financial contribution SRG expects from its profit center Swiss Txt, Steiner gave only a vague answer: "Swiss Txt makes an annual contribution to SRG as part of the marketing mandate for teletext," he wrote. (mk)