For a long time, the discussion about fundamental topics such as measurability of communications, the right system approach or acceptance was conducted among communications professionals. However, at the second "Communications Controlling" symposium at the HWZ Hochschule für Wirtschaft Zürich (Zurich School of Business), it was clearly demonstrated that there are now numerous tools for communications controlling that are suitable for everyday use, ranging from relatively simple process success monitoring to complex multi-stakeholder key performance indicators.
Interest in Communications Controlling on the riseOn Thursday, June 18, 2009, the Competence Center Communication of the HWZ Hochschule für Wirtschaft Zürich held its second Communications Controlling Conference, this time under the title "Success Control in Practice". The event was made possible by the commitment of sponsors Wemf, Farner Consulting and Convento. "With more than 90 participants, we are clearly above the interest of the first time. For me, this is also an indication that the topic is seriously moving more and more communications professionals," said Cyril Meier, Head of the HWZ Center for Communications and responsible for the event.
In his welcome address, he emphasized that the HWZ, with its long tradition of business education and training, felt obliged to address the issue of impact-oriented communication and its measurement. After all, corporate communications will only be accepted by management as a value-creating corporate function if its successes can be measured.
In her opening presentation, Prof. Dr. Diana Ingenhoff, University of Fribourg, used the example of Telecom Austria to impressively demonstrate that and how the theoretical concepts developed in recent years are suitable for practical application. It is also gratifying to see that science in the German-speaking world is increasingly relying on a uniform terminology, definitions and systems. This facilitates access for communication practitioners enormously.
Dr. Christian König, CEO of Farner Consulting, emphasized in his entertaining and whimsical follow-up presentation how important it is for communications professionals to make efforts to become measurable. However, this first requires a differentiated, realistic awareness of target groups, messages and communicative impact goals. Furthermore, he warned against pushing controlling in the field of communications as long as the same does not apply to the other disciplines of corporate management such as legal or human resources.
At the end of the conference, Dr. Erich Wohlfahrt, Bayer, used the example of the integration of Schering into Bayer to show what insights communications experts could gain for their effective and efficient work through a practical system of communications controlling. He summarized his experience as follows: "When introducing communications controlling, I recommend starting with manageable projects before venturing into complete systems.
The five parallel breakout sessions, in which tried-and-tested communications controlling instruments were presented and discussed, were highly appreciated by the participants. Harald Amschler, Head of Research, Wemf, René Grossenbacher, Managing Director of Publicom, Rainer Maasen, Managing Director of Convento GmbH, Horst Pütz, Managing Director of MCCOM Consulting GmbH, and Christoph Spengler, Founder and Managing Director of Accelerom, Zurich, gave presentations.
Andreas Jäggi
Voices on the symposiumDr. Albert Halter of SIX Group: "We have introduced numerous new communication measures in our company. Measuring success in various areas represents the next important step. The event provided interesting suggestions on this from theory and practice."
Cyril Meier, Head of HWZ Center for Communications: "Today's conference confirms that there are now numerous tools available for communications controlling that are suitable for everyday use, from relatively simple process success monitoring to complex multi-stakeholder key performance indicators."
"SBB attaches great importance to systematic controlling of communications in the future, and a corresponding system is being planned. Of course, I am particularly interested in the possibilities in the area of media response analysis. I hope that this will provide me with concrete input for further improving our daily media work," said Danni Härry, SBB's press officer.
Peter Kern, UBS Investment Bank: "Especially in times of tighter communications budgets, controlling is very important when it comes to making the best use of resources."
Fabiola Thomman, HWZ, conference organizer: "The numerous registrations for the second staging of the symposium underscore the increasing importance of the topic for those responsible for communications."
Practical examples for 2010 in evaluation
The next Swiss Communications Controlling symposium is planned for June 17, 2010 and will again be held at the HWZ. At that time, the organizers would again like to show participants insights into current examples of controlling in organizational communications. If you would like to take the opportunity to share your experiences, please contact [email protected].