The occasion is the Online Handel 2016 conference, which will take place on January 26 and 27 in Düsseldorf. Founded in 1999, the Cologne-based company Trusted Shops has been Europe’s best-known trust mark in the e-commerce sector for over 15 years.
Trend 1: Even more focus on mobile
Mobile access and transactions will continue to grow in 2016. As a result, even more store operators will have to switch to mobile formats. In the publishing sector, the new AMP (Accelerated Mobile Pages) format is currently being discussed as the system of the future. The extent to which this will also be relevant for online stores will probably become clear in the coming months.
Trend 2: Augmented reality
The advantage of bricks-and-mortar retail over e-commerce is the direct look and feel, i.e. the ability to try on and try things on. Fashion stores in particular could score more points here with augmented reality offers and compensate for the apparent disadvantage. Virtual items of clothing can be worn or make-up tried on.
Trend 3: Personalization
The focus on the user—which Google is also promoting—will inevitably lead to more personalized communication. Users who are addressed in a better and more precise way tend to use online stores more frequently. For store operators, this means more satisfied customers who buy more often and in greater quantities. Telekom has already set an example with the Heins family and various other relatable characters. Another related area is gender-specific targeting, which falls under the umbrella of “shecommerce.”.
Trend 4: Channel dilution
The customer journey will become even more differentiated and the link between online and offline will become even stronger. Further solutions must be found to allocate visitor and sales shares to the individual channels in a meaningful way.
Trend 5: Amazon SEO
Although many retailers are skeptical about selling on Amazon, many are (still) reliant on its reach. Just as with Google, it’s important to have your products appear as high as possible in Amazon search results. This has given rise to a new SEO subtopic: Amazon SEO. To support this, the SEO toolbox provider SISTRIX has developed a free keyword tool that can be used to analyze e-commerce search terms.
Trend 6: Google Buy Button
In a possible response to Amazon’s market power, Google plans to enable direct e-commerce transactions within its Shopping results. For retailers, this would mean an additional dependency that might not outweigh the benefits of a faster purchasing process. Instead, an online store must offer an optimal shopping experience so that its regular customers don’t take the «detour» through Shopping. However, it is not yet clear when the “Buy” button will be introduced. For now, Google is already testing more Product Listing Ads in the visible area of search results.
Trend 7: Video marketing
As the second largest search engine, YouTube offers huge potential to reach interested users - whether with organic reach or with paid video ads. The True View format, for example, also allows smaller advertisers to place video ads with a low budget. Videos embedded on the website also have a positive effect. This generally increases the length of stay and user engagement.
Trend 8: Social media
Now that Facebook has become standard for online retailers, it's time to focus more on Instagram and Pinterest in 2016. Here, it is even more important than on Facebook to appear non-promotional and arouse users' curiosity with interesting content and popular influencers. It also remains exciting to what extent the messenger app WhatsApp can be developed as a communication channel. Some news sites already offer news updates via WhatsApp.
Trend 9: Wearables marketing
Now that mobile (point 1) is a must for the vast majority of retailers, another marketing platform follows with wearables such as the Apple Watch. The first apps are already available for the technology on your wrist. As a number of other technologies are sure to follow, it is important to keep a close eye on the new e-commerce opportunities that arise.