WW: SBB has been using the same name for years. Your company's products were previously offered under PTT, Swiss Telecom, Swisscom, Bluewin and now Swisscom again. Is it difficult to manage a brand for a product that changes as quickly as communication options?
Olivier Quillet: It's actually getting easier and easier because technology is promoting convergence. There was a time when we could make a clear distinction between television and telephone. With the Internet, people are thinking less and less in terms of technology and more about access to the digital world. Regardless of what is consumed afterwards - TV program or phone call: technology makes the whole job easier.
The one-brand strategy has been around for three years. Was this a good time or should we have started earlier?
Difficult to answer. It could hardly have been launched earlier. The technology wasn't ready yet. Real convergence has only taken place in the last few years. Before that, we were still on different tracks. Bringing them together under one umbrella brand would have been a huge challenge.
Bluewin is a very popular and well-established brand. What's next for it?
Bluewin no longer officially exists at the moment. The brand is still visible in the e-mail addresses and on the Bluewin portal. I don't yet know what will happen in the future. There are two possibilities: You force the death of this brand or you keep the option open for a specific activity. Bluewin is still a strong brand for many people in Switzerland. At best, it could be revived for something new if that makes sense or proves necessary. Perhaps when completely new media come along ...
Saatchi & Saatchi became the new lead agency for the current campaign following a pitch. What will happen with the previous Contexta and Jung von Matt?
We believe that the breadth of our activities makes it necessary for us to work with several agencies. This also results in a healthy stimulation of creative potential. This means that we will continue to work with Contexta and Jung von Matt/Limmat - but based on the same creative approaches.
Saatchi & Saatchi has also developed a single platform for communication for One Brand. What possibilities does this offer?
I hope all of them! The aim of the exercise is to have a platform and not just a campaign that allows us to communicate the full diversity of Swisscom. This is still too little known, especially among private customers. We are the company in the digital sector that offers the widest range - from IT services for industry and products to telephone and TV for private customers. Whether IT services in the office or Swisscom TV at home: in the end it is the same person, the same customer, who can benefit from our services. That's why we want to make this consistency visible in our advertising.
How can you describe this platform?
We wanted to show people how irreplaceable and valuable our services are in everyday life. I can see a very clear development over the last 30 years. You used to be able to spend a whole day without a phone. Those days are gone, our services are now irreplaceable. Our customers want to be reachable anytime and anywhere and be able to use the technical possibilities. With our advertising, we want to ensure that this value of our services comes to the fore again among customers. People should no longer just think about the price, but understand it: I can really connect with my world thanks to these services - be it in business or in my private life, because I can always and everywhere rely on Swisscom. That was the approach and we used it to develop the first pillars for our platform. The oversized objects such as the heart or the wind turbine symbolize the emotional added value of the product or service that we offer our customers. We also used our employees for the campaign, which shows the contribution that each and every one of us makes for our customers every day.
What role does Swissness play in this concept?
As a third pillar, Swissness is absolutely important to me. This has perhaps been lost sight of a little in recent years. Swissness is our strong differentiating factor compared to the competition. We have a history closely linked to Switzerland and are one of the few companies that physically connects the whole of Switzerland and brings people together in all their diversity. And we have been doing this for around 150 years. Quality, reliability and customer service are absolutely paramount. This is what our customers give us back and we wanted to build on this. In addition, there is also the fact that we invest an enormous amount in Switzerland. Every year, we invest over a billion francs in our network and infrastructure. No other company invests that much in this area. That is our contribution to Switzerland. It is also thanks to our performance that Switzerland is so attractive internationally as a business location.
In the new campaign, it cannot be overlooked that Publicis also carried out a casting with Orange employees in the last major image campaign. They were then allowed to conjure up lighting effects in the sky. At Saatchi & Saatchi, Swisscom employees are now allowed to carry symbols through the landscape. Is it difficult to find an independent visual language for an almost identical product range such as the communication options?
It is generally difficult to be truly independent in advertising. There's nothing that hasn't been done before. For us, the focus has always been on our employees - and that is a personal conviction: Employees should be a brand's best ambassadors. You have to work hard to ensure that they can stand behind it with complete conviction - including communication. One way to do this is to ensure that employees can really play a physical role, get involved and thus gain a much greater sense of identification. That's how the idea came about.
Will this employee capital also be used in other ways?
With our new communication platform and this approach, we will always have new opportunities - be it in the classic way with commercials, but also online. There are many opportunities here. For example, we have a very lively online support community in which our employees can contribute. Involving our employees will certainly be an important pillar of many future measures.
Is there an internal employee branding at Swisscom?
I would say yes - but I would go one step further. There shouldn't really be a difference between internal and external branding. It has to be a single brand. A brand that radiates absolute coherence and consistency both internally and externally. In today's world of communication, if you do something different internally than you do towards your customers, it will be revealed immediately. The world has become much more transparent.
How has the campaign been received internally?
Very good. We aroused a lot of interest with the internal casting. A lot of employees signed up. Everyone talked about it in their own circles. The filming was a unique experience. We also showed the new commercials internally before they were released to the public.
How real are the rather spectacular scenes, for example in the mountains?
They are all real. We actually found people who carried the heart to the summit of the Titlis. That was in August at minus 10 degrees in this rainy summer. But everyone had a lot of fun.
On the subject of technology: Where does Swisscom stand in terms of development compared to the competition?
Swisscom is in a very good position compared to its competitors and has a very good network in both the mobile and fixed network areas. We are constantly expanding our network so that we can continue to offer our customers the best quality, the best service and the best network in the future. For example, we are constantly investing in our mobile communications infrastructure and pushing ahead with the expansion of fiber optics. This means we are equipped for future services. We also have the advantage of being able to offer our customers everything from a single source, from mobile telephony services and landline connections to Internet and television.
In which area do you invest the most or what is your core business: telephone, Internet, TV, B2B?
You can no longer make such a strict distinction. We will always invest in the quality of the connection. Convergence will mean that a customer will ultimately only need one connection. Service will therefore be important for us. As a Swiss company, we can deliver unique quality in Switzerland, which will position Swisscom at the forefront.
Does the Swisscom brand also offer international potential?
As a traditional Swiss company, Swisscom's brand stands for quality and service. The stability of Swiss politics, legal certainty and the high requirements for data security also offer international potential; Swissness with its trust bonus is particularly important for cloud services if, for example, foreign companies want to host their data in Switzerland with Swisscom.
Interview: Andreas Panzeri