For the second time, the Swiss Corporate Communication and Public Relations Practice Monitor measures and highlights trends in the Swiss PR industry. The survey, which was launched for the first time in 2010 and highlights developments in professional practice, trends in the communication trade and the needs of PR professionals in the market and in education, was conducted among communication professionals in Switzerland in a collaboration between the SPRI, BPRA, HarbourClub, pr suisse and the Università della Svizzera italiana (USI).
Around 500 communications professionals took part in the survey. Two thirds of the participants work in companies and one third in PR and communications agencies. A large number of respondents are CCOs in companies, CEOs of agencies and employees with budget responsibility. Almost 70 percent of respondents have a university degree, and 27 percent have (in some cases additionally) a federal diploma or specialist certificate.
Digital communication remains a trend
54% of respondents see digital communication with their social networks as a trend with increasing influence on the communications industry. This trend was already identified in the 2010 Practice Monitor, but is now even more evident. Over 30 percent of respondents see the "faster escalation of issues" as a further trend, which can presumably be attributed to the increase in digital communication. In view of this social media megatrend, companies are endeavoring to disseminate their information in a targeted and controlled manner. "Own corporate media" such as annual reports, websites, employee and customer magazines are seen as the most important communication channel (31%), followed by "news media" (26%) and "interpersonal communication£ (24%).
Hardly any social media governance - "issues communication" as the most important discipline
Only a fifth of respondents state that their organization currently has social media governance guidelines in place. Around a quarter know that their organization has plans to implement one in the current year. Over half of the respondents confirm that they do not yet have any plans to introduce social media governance guidelines. In a European comparison, Switzerland lags behind its neighboring countries in this respect. According to the 2011 ECM survey, almost 40 percent of European communications departments already have such guidelines in place. According to the respondents, the most important communication disciplines are "issues communication" (82 percent) and "institutional communication" (76 percent). These two disciplines were already considered important in the Practice Monitor 2010 and, according to the participants, will play an even more important role in the next three years than they do today. According to the respondents, the communication discipline "Financial communication and investor relations" is attributed less importance (32%).
Women remain in the majority - CCOs have influence in the company
The majority of communications professionals in Switzerland are women (60%), which puts Switzerland slightly above average in a European comparison according to the 2011 ECM survey. The proportion of women is higher in companies (67%) than in agencies (48%). The younger the communications professionals are, the higher the proportion of women - under 30 years of age, 78 percent are women. In the future, women will obviously not only be increasingly represented in the communications industry, but will also occupy an increasingly important position. CCOs in particular have already been able to achieve this to a large extent: Almost half of the responding CCOs in companies are either a member of the executive board (30 percent) or the extended executive board (17 percent). The majority of CCOs who are not members of the executive board report directly to the CEO (42 percent). In addition, a large proportion of communication professionals on the agency and company side believe that the internal and external image of a company is influenced more by its actions (40 percent) than by communication measures (24 percent). This also justifies the increasing involvement of communications professionals in strategic corporate decisions, in the context of which the "deeds" are decided. The survey also shows that close cooperation between corporate communications/PR and marketing exists and can take place in various ways. The most common model today sees marketing and communications as two independent but coordinated functions working side by side. Around half of agency assignments do not come from the communications/PR departments, but are almost exclusively (89 percent) placed directly by the CEO.
The Swiss Observatory
The Swiss Observatory was founded in 2009 by SPRI, BPRA, Harbour Club, PR Suisse and Università della Svizzera italiana (USI). It is supported by YJOO Communications, Linkgroup, Dynelytics and Adwired. Regular surveys as well as ad hoc studies are conducted to provide the industry with the necessary data for continuous improvement of professional practice. The next study will be conducted in spring 2012.
The study is available in electronic form at Spri.ch,