WW: What is the strategy behind GMX.ch's new self-marketing?
Matthias Ehrlich: Here we are following the successful example of GMX.at, which we also started marketing ourselves at the beginning of 2011. If we as publishers want to be able to continue to provide our editorial and service performance in the future, we must also be able to monetize our portals well. We have to ensure that the marketing continues to flow to us with as large a share of the value creation as possible. Otherwise, we will no longer be able to hold our own in our own countries as a local European Internet industry against the advantages that the global players have. So our core idea is self-marketing or marketing close to the publisher.
Where do you see a concrete threat?
If you give your marketing to Google, for example, you're feeding a worldwide system of people who intermediary, renegotiate and sub-negotiate, where lots of people make money. But my editors, service people, programmers and product managers who built all this get nothing. So at some point, I'm not going to be able to provide my services. That's a fundamental belief of ours. That's why we have invested extremely heavily in self-marketing. In Germany, we have the largest online self-marketing effort that exists in Europe for digital media. For GMX.at, we built up the marketer voted best among the top players twice within three years. We now want to do the same in Switzerland.
What specifically is planned?
We want to "Helvetize" our portal and, above all, set up and expand our own Swiss editorial team for this purpose. We have been here for many years with GMX.ch. But frankly, we've never had a truly Swiss editorial offering. We informed Switzerland when Bayern Munich played Leverkusen or Mrs. Merkel said something new. I don't know how many Swiss were interested in that. But they thought our e-mail service was great, so they stayed with GMX.ch.
What did they love?
I think we have one of the best e-mail services on the European continent. We are in many countries around the world. In terms of quality, we regularly beat the e-mail services of competitors such as Hotmail or Google in the large markets of the United States, the United Kingdom, and France.
Why?
For example, we have the fastest e-mail client on the world market. Of the big ones, you have to say. After all, a large number of digital mailboxes also means a large amount of work. We are also very innovative in how we expand features.
What will that look like in Switzerland?
We have built up a specific Swiss editorial team. We have hired a chief editor and are now systematically expanding the content offerings around the GMX.ch e-mail service. The news will be Swiss news in the future. So will the weather. The whole localization service will be arranged piecemeal with Swiss companies. We are switching to local service providers and expanding the integration so that in a year's time, when you surf our portal, you will have the feeling: I am on a Swiss portal.
Where is this editorial office located?
For the time being, the entire editorial team is still in Germany. We also deliver certain topics from there to our portals in India, Russia and the USA. That's the beauty of the Internet. For marketing, however, we are continually moving colleagues to Switzerland and want to start our own sales office in Zurich in three months.
How important is the Swiss market?
The Swiss market is very interesting. We have a reach here of 13 percent on a monthly basis and 700'000 users. In addition, something is happening in Switzerland right now that is important for the marketing structure e x t r e m . Various competitors are merging. This is an important step. The individual publishers cannot be opponents when global players pull national value creation out of the country and we then lack the money to build up our own editorial team.
Interview: Andreas Panzeri