WW: The cover of your employer branding study, «Finding Talent That Fits the Brand,» features a tattooed back. Why did you choose this image?
Christian Wichmann: Some people find tattoos repulsive, while others find them beautiful and aesthetically pleasing and see them as a unique, individual trait. In short: Tattoos polarize opinion. And that’s exactly what employer branding is all about: being extremely attractive to the right talent while discouraging unsuitable candidates from applying.
So does employer branding mean attracting and deterring people at the same time?
Exactly. It’s about strategically positioning the corporate brand in the job market to find the right employees for the company. The goal of employer branding is to honestly and authentically highlight what tangibly sets the employer apart from other companies. HR marketing—which is often mistakenly equated with employer branding—is the operational implementation of employer positioning.
What Makes for Successful Employer Branding?
There is a difference in appeal between companies that have a clear brand identity and express it through employer branding, and those that offer their applicants only a generic, interchangeable image. Today, the majority of companies have defined values such as «openness,» «transparency,» «willingness to provide training,» or «ability to work in a team.» However, these are basic virtues, not corporate values or differentiating factors.
What factors are crucial for employer branding?
First and foremost, a company must clarify who it is and what it truly wants. With a vague profile, a company has a much harder time recruiting. Here’s an example: Current job postings everywhere say they’re looking for employees who are «resilient and team players.» What job doesn’t require you to be resilient and a team player? The result: a flood of interchangeable applications. In other words, only when a company knows what it does particularly well and what it stands for can it communicate this specifically and clearly—starting with the job posting itself.
In what other ways can a company effectively communicate its values to the outside world?
At every stage of the HR process chain—from talent marketing through recruitment, onboarding, and talent development all the way to termination or alumni networks. At every HR brand touchpoint, it must be clear what the employer stands for and what values it upholds. Meaningless advertising campaigns, clumsy social media platforms, and purely image-driven communication do not lead to strong and lasting employer branding.
How does a company determine whether a candidate is a good fit?
Values are the most appropriate yardstick: What matters is whether an individual’s personal values align with those of the company—not primarily their professional qualifications. After all, an employee’s performance can be improved, for example, through training. On the other hand, if an employee lacks commitment to the brand and its values, no amount of coaching will help. Conversely, when choosing an employer, the majority of employees first consider whether their personal values and attitudes align with those of the company; only then do they compare their professional qualifications with the requirements of the position.
How far have Swiss companies come in defining and communicating their values?
Swiss companies are making a strong effort to focus first on their performance as employers and to position themselves differently from the competition, rather than creating communication hype. Swiss Life, Credit Suisse, and Nestlé are drawing attention to themselves with strong core brand values. Nestlé, for example, offers an increasingly diverse range of services, products, and brands and must manage this diversity. Nestlé turns this «necessity» into a virtue and consciously leverages the value of «diversity» for its employer branding. This is evident in its diversity management—for example, through initiatives to promote women in leadership positions—as well as in the various brands, products, countries, and people scattered across the globe who work together for the world’s largest food manufacturer.
Do well-known companies have a better chance of attracting the right employees?
No, employer attractiveness is currently tied far too closely to brand awareness. In our study, brand awareness ranked second to last—28th—when respondents were asked about the most important criteria for a company. For job seekers, a good work environment, a fair salary, job security, and appreciation and recognition are what matter most. It’s really about genuine employer quality and appeal. And that can certainly include small and medium-sized enterprises (SMEs), which may not have a large marketing budget but do offer attractive benefits and support services for their employees—from daycare to the option to work from home.
In your opinion, why should employer branding be given greater priority in the future?
Demographic change is in full swing. A lack of young talent and a severe shortage of skilled workers are already being felt by 60 percent of those surveyed. This makes the need for workers—from the CEO to the doorman—so essential. Added to this are issues such as poor employee retention and the loss of knowledge as qualified employees leave the country. Therefore, the focus must not only be on attracting employees but also on retaining them. Furthermore, in a service-based economy where the majority of value creation no longer comes from machines or unskilled laborers, the employer brand is becoming one of the strongest drivers of success. Those who attract and retain the best skilled workers are the ones who succeed in business. Interview: Andreas Panzeri