A take-off with style
Swiss and Publicis Groupe are demonstrating that client-agency relationships can also end on a positive note. While Publicis is using social media for this, the airline is relying on billboards.

How do you end a long-standing client-agency relationship in style and without "bad blood"? Publicis Groupe Switzerland and the airline Swiss are currently demonstrating this. The latter announced at the end of September that it would be working with Thjnk as lead partner from 2024 (Werbewoche.ch reported). This put a period to the cooperation with Publicis, which can almost be described as historic in the dynamic communications industry.
But instead of taking the anger inward - or even to the departing clients - Publicis responded with humor, grandeur and a rather unusual LinkedIn post for the industry: "mjst" was the name of the colleagues who had won the pitch for the Swiss mandate. The accompanying lines revealed regret, but also gratitude and appreciation for the client and the competition: "Sometimes you just have to call a spade a spade. We are incredibly sad to see our customer Swiss International Air Lines depart after almost 15 years. We wish you a smooth landing and congratulate our colleagues at thjnk Zurich on winning the pitch. You can look forward to a great client!" Around 270 people gave the post a "Like".

"Revenge" about OOH subjects
In the days leading up to Christmas, Swiss returned the favor - with a series of OOH subjects placed directly at the Publicis headquarters on Zurich's Stadelhoferstrasse. They are not only a visual reminder of jointly realized campaigns, but also an expressive "thank you"; subsumed under the slogan "A shared journey. Countless beautiful memories".
A bow to the agency, which Publicis-ECD Rob Hartmann commented on request as follows: "Pain also connects. Sounds strange, but it's true. Anyone who has been through thick and thin together for 13 years knows what we mean. Receiving such a beautiful farewell greeting delivered directly to our front door helps us at least a little to get over the pain of separation. We say 'mjst' one last time and wish Swiss a safe flight."
















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