Best of Swiss Apps Award 2016: The shortlist

















Anyone who makes a business model out of these four statements will certainly reach the future. After all, we are multisensory, sensual communal beings - and that can be lived out better in real life than purely virtually. So the future belongs to those who put digital perfectly into the offline world. There seems to be a great desire for this.The "new new" is the return to the offline worldUnfortunately, in the current digitalization frenzy, the die-hard online strategists in particular forget that a large part of our lives still takes place offline. Quality of life is where you can go shopping on foot or by bike and enjoy a cold beer outdoors in the sunshine. A face-to-face meeting is always more valuable than an Internet chat.So the physical is far from being obsolete. Quite the opposite. "I'm much more interested in real life," Julian, 14, a YouTube star from the gamer community, confirms to me. How right he is. Because life consists of much more than online games and delivery services. We're not made of bits and bytes, but of flesh and blood. "Instead of sitting at home alone, people like to be drawn outside. That's new, because up to now, digitization has only led to more and more people spending longer and longer at home on their smartphones, tablets or PCs," says online expert Torsten Schwarz. Now it's time to get out of the house! Parallel to advancing digitization, there is an increasing desire for real encounters, for tangible experiences and physical experiences. Thus, shrewd start-ups have long since realized that they can't just make it big with online activities, but also need to establish an offline presence. The opening of Amazon stores is just a example of many for this development.The non-digital is becoming increasingly preciousOn the Internet, we primarily look for efficiency, time savings and price advantages. Of course, we also look for information, contacts, and ways to pass the time. The physical world also offers social activities that engage all our senses. Seven out of ten consumers even agree with the statement that experiences are more important than possessions.If we follow this, then every type of customer interaction must become much more sensory. Multisensory communication offers rich opportunities for this. My new book Touch.Point.Sieg talks about this in detail. "What is becoming rare and precious in a highly efficient, data- and algorithm-driven world is the non-measurable, the uncontrollable, the analog," affirms trend researcher Peter Wippermann in the 2016 Values Index.And he also says: "What is becoming stronger is the longing for an economy that does not function according to a purely quantitative logic. Here lies the great and awesome task for corporate developers - and here, if they get it right, lie the growth markets of tomorrow."Both-as well: digital, human, emotionalEven in the most digital of places, Silicon Valley, physical togetherness is highly valued. And a lot of value is placed on a feel-good atmosphere that makes joint victories possible. Everyone sits close to each other. And everyone talks to everyone else to gather inspiration and spur innovation. Even billionaire Marc Zuckerberg has his desk in the circle of his people - in the largest open-plan office in the world.Touch hunger is omnipresent. Without any sexual background at all, we lie in each other's arms on all kinds of occasions, kissing and high-fiving. Come closer, come smell and feel that I mean well with you, is the subconscious message running in the background. Bonds forged online are reinforced offline in this way. And security, which I don't have online, is verified in this way.Multisensory offline events hold an intensity that we simply can't achieve online. In communication, too, what touches the customer in the truest sense of the word belongs in the foreground. And in an increasingly digitalized environment, impressions that engage all the senses and also guarantee shared fun stand out in particular.*Anne M. Schüller is a management thinker, keynote speaker, multiple award-winning bestselling author and business coach. The graduate in business administration is considered Europe's leading expert for touchpoint management and customer-focused corporate management.
