Multimedia All-Rounders
Media specialists are regarded as all-around professionals who are versatile in the world of multimedia communication. But is this also the case in agencies and among media producers? *Werbewoche* asked communication service providers who train media specialist apprentices.
Communication is multimedia-based. That sounds trivial. Putting it into practice, however, is anything but easy. On websites, companies present themselves not only through images, graphics, and text, but also through video and audio. They want to be found through search engines, nurture their customer relationships via social media, send out printed mailings, and run online ads. This requires specialists: programmers who design complex search algorithms; communications specialists who craft clear and elegant copy; graphic designers who create visuals; and directors and producers who deliver the necessary videos.
In addition to all these specialists, however, there is also a need for professionals who can bridge the gap between disciplines—people who have a basic understanding of all areas. This is precisely what the role of a Mediamatiker entails. Mediamaticians are all-arounders who are just as knowledgeable in computer science, technology, and multimedia as they are in marketing, design, and administration. They serve as the interface between users and specialists. Mediamaticians handle simple programming tasks themselves; they design and maintain websites and prepare images and videos for the web. They consult with graphic designers on how to design and print a flyer, or they discuss a new marketing project with a client.
Thanks to their versatile skills, media specialists work in a wide variety of fields—in the marketing department of an SME, at telecommunications service providers, in a printing company, or at communications service providers. How well are these all-arounders suited to the latter? *Werbewoche* reached out to web, creative, and communications agencies, as well as a production company, that offer media specialist apprenticeships—and gave agency managers and the apprentices themselves a chance to speak.
Concept, Creativity, and Technology
«The skills that media technicians bring in the areas of multimedia, design, marketing, computer science, and administration are a great fit for a media production company like Condor Films,» explains Markus Röthl, Head of Business Technology at Condor Films, outlining why the company has been employing a media technician apprentice since last summer. As «technically creative» professionals, media technicians can communicate with everyone. At Condor Films, the media technician apprentice works on projects alongside concept developers, graphic designers, video editors, motion graphics designers, and audio-video technicians. Wirz Werbung is already training its second media technician apprentice. Colmar von der Goltz, consulting group leader at Wirz Werbung, notes that the fact Wirz, as an advertising agency, not only handles the conceptual side but also takes care of implementation aligns well with the media technician’s job profile. «Media technicians are challenged both conceptually and technically.» Specifically, this means that the media technician apprentice at Wirz, for example, designs and programs websites while also being involved in the conceptual phase. «Technology, as part of the creative value chain, is essential for high-quality implementation,» von der Goltz is convinced. Maxomedia had originally considered hiring a computer scientist. Ultimately, however, the Bern-based agency decided to create a media technician apprenticeship starting in August. Maxomedia embodies all the areas that media technicians deal with, explains Philipp Tellenbach, Head of HR and Finance, justifying the decision in favor of the media technician. «The creative aspect—through strong creative work; the digital aspect—through an in-house development department; and the business and commercial aspects—through consulting and our service unit.»
Dotpulse takes a similar view. «As a web agency, we operate at the intersection of IT, design, and consulting—or project management. Media specialists are generalists and are therefore open to all of these areas,» says Creative Director Christian Erni. Among the possible areas of responsibility for a media specialist, Erni cites front-end programming, website maintenance, order processing, and administrative tasks such as handling and fulfilling orders.”.
Dotpulse’s first apprentice will start this summer. But the company is already considering creating another apprenticeship position. «There’s a shortage of such workers,» says Erni. This is also emphasized at the Eyekon agency, which has been training a media specialist apprentice since last August and aims, not least, to counteract the shortage of skilled workers. However, the situation here is somewhat different: As a web agency, Eyekon relies particularly on specialists, says Jonas Fahrni, technical director and consultant at Eyekon. Fahrni adds that the agency would also benefit from having generalists on the client side. After all, having a client contact who is knowledgeable about media makes collaboration easier.
First, hit the books
Regardless of the training company: For many Mediamaticians, the four-year apprenticeship begins with what is known as a “foundational year.” This widely used model is offered in various cantons—in Bern, for example, by the ICT Vocational Training Center, and in Zurich by ZLI, the Zurich ICT Training Association. Before the apprentices enter the workforce, they acquire basic knowledge of technology, design, and conceptualization in school. The advantage is clear: when the aspiring Mediamaticians then move to their companies, they no longer have to learn everything from scratch. During the foundational year, they have already completed a few projects, become familiar with the range of Adobe programs, and acquired basic knowledge of web technologies.
The introductory apprenticeship year provides relief, particularly for small and medium-sized training companies. Four of the six agencies surveyed have opted for this model. The apprentices at Dotpulse, Wirz Werbung, and Condor Films have all completed the foundational apprenticeship year—or are currently enrolled in it. At the online communications agency Notch Interactive, apprentice Jack Benz even spent two years in school. This is a special program offered by the private school SBW Neue Medien in Romanshorn. It wasn’t until his third year of apprenticeship that Benz joined the creative team at Notch Interactive, where he currently works in screen design.
Maxomedia and Eyekon, on the other hand, have opted not to include a foundational apprenticeship year. «Maxomedia has decided to train the apprentice on the job from the very beginning,» says Tellenbach. «We can cover all subject areas that are important for the Mediamatician training program.» However, doing without a foundational apprenticeship year means more work for the training company, as the Eyekon agency knows—their apprentice started directly on the job last summer. «The workload is disproportionately high—especially in the first year of the apprenticeship,» explains Fahrni. «It’s only as the apprenticeship progresses that the efforts will pay off, when individual subprojects can be assigned to the apprentice.» For its next apprentice, the agency would therefore consider a foundational apprenticeship year. Apprentice Armon Ruetz, on the other hand, isn’t at all upset about having missed the introductory year. He considers it an advantage that he was able to start immediately at Eyekon. That way, he was able to acquire the skills needed at the agency from his very first day of training.
From All-Rounder to Specialist
The Mediamatik apprenticeship is often compared to a business apprenticeship. Just like a business apprenticeship, the Mediamatik program offers a broad-based foundation that opens many doors for apprentices. At least 60 percent of apprentices complete vocational high school while still in their apprenticeship, as Simon Hefti, team leader for the introductory year of the Mediamatics program at ZLI (Zurich ICT Training Association), explains. Afterward, a large proportion continues their education at the bachelor’s level, studying at a university of applied sciences—for example, business informatics, multimedia production, or marketing—or enroll in the «iCompetence» computer science program at the University of Applied Sciences and Arts Northwestern Switzerland (FHNW), which combines the fields of computer science, design, and management. In addition to universities of applied sciences, apprenticeship graduates have the option of continuing their education at higher vocational schools or earning the Swiss Federal Certificate of Competence. Those who do not pursue off-the-job training specialize on the job. At Maxomedia, for example, two trained mediamaticians work as web developers in the front-end department. No matter which direction they take after their apprenticeship, one thing remains the same for all graduates: to succeed in this rapidly evolving industry, you must be flexible and curious. «Mediamaticians must have a passion for digital communication,» says Peter van der Touw, CEO of the online agency Notch Interactive, with conviction. «Anyone who doesn’t bring the necessary passion and doesn’t enjoy engaging with the subject will quickly fall by the wayside.»
Isabel Imper















